Dispatcher - Trail, BC

Keolis North America; Trail; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation service provider is seeking a full-time Dispatcher in the Regional District of Kootenay Boundary. The ideal candidate will manage transit operations, coordinate schedules, and provide exceptional customer service, all while ensuring a smooth operational flow. Candidates should possess strong communication, problem-solving skills, and be proficient with Microsoft Office, especially Excel. This role offers a competitive salary of $25.00 per hour and extended health benefits after probation.

Benefits

Extended health benefits after probation

Qualifications

• Proficient English skills.
• Quick learner who works well independently.
• Friendly, service-first attitude with solid problem-solving abilities.

Responsibilities

• Dispatch transit routes and handle client registrations.
• Communicate timely instructions to drivers and respond to service disruptions.
• Monitor payroll information and safety documentation.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Customer service experience

Intermediate Excel skills

Education

Formal education in Office Administration

Tools

Microsoft Office

Job description

Dispatcher (Full-Time)
West Kootenay Transit - 8170 Old Waneta Rd, Trail, BC.
40 hours/week | Monday-Friday

Every smooth ride starts with you.
Are you the type of person who thrives on keeping things organized, moving, and on time? Peace Country Transit, part of the Keolis Canada family, is looking for a Dispatcher who’s sharp, dependable, and enjoys being at the heart of a busy operation. This role is a mix of dispatching transit routes, HandyDART bookings and handling front desk administrative tasks. You’ll be the go-to person coordinating drivers, communicating schedules, and ensuring daily operations run smoothly—all while helping customers, answering phones, and keeping things organized on the front line.

What You’ll Do:

• Handle HandyDART dispatching, including call-taking, client registration, bookings, scheduling pickups, and live dispatch
• Communicate clear and timely instructions to drivers and respond to real-time issues or service disruptions
• Prepare daily operator schedules and respond to vacation or shift change requests in coordination with the Operations Supervisor
• Post service alerts and detours on websites and internal channels to advise both riders and drivers of service disruptions, using appropriate software
• Monitor and respond to emergency calls or road issues affecting operations
• Process and update payroll information, ensuring accurate reporting of operator hours and overtime
• Assist with safety meetings, hazard reporting, and safety documentation
• Process HandyDART applications and communicate approvals
• Maintain detailed records including customer service logs, payroll inputs, ridership data, lost and found, and AVL tracking
• Provide backup support for:
  • Fleet software for inventory, parts, work orders, and maintenance costs
  • Financial tasks like processing invoices, preparing reports, and liaising with accounts payable/receivable
• Track and report on ridership data and service statistics
• Order supplies, assist with administrative tasks, and help maintain compliance with regulations
• Occasionally monitor radios after hours when needed

What We’re Looking For:

• Proficient English skills
• A friendly, service-first attitude
• Strong communication skills and a friendly, helpful attitude
• Solid problem-solving and decision-making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Intermediate level Excel skills
• Reliable team player who works well independently
• Employment is contingent upon receiving a favorable background check.

Bonus Points:

• Knowledge of Trail, Castlegar or local routes is a plus
• Previous dispatch or forward-facing customer service experience
• Formal education in Office Administration is an advantage

What We Offer:

8 HR Shifts | Monday-Friday| Full-time position from 8AM – 4:30PM
Wage: $25.00 per/hour
Extended health benefits after probation

About Keolis:
Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.