dispatcher, tow trucks

Mid Island Towing & Transport; Nanaimo; On-site; CAD 35,000 - 45,000; Full time

Job summary

A transport company in Nanaimo seeks a Dispatch Operator to handle radio communications, manage vehicle schedules, and offer customer support in a fast-paced urban environment. Candidates will be trained on the job, with a focus on reliability and excellent communication skills. Benefits include health care and dental plans, supporting the overall well-being of staff.

Benefits

Dental plan

Disability benefits

Health care plan

Qualifications

• Previous experience in dispatching or customer service is asset.
• Adequate computer skills required for dispatch management software.
• Must be reliable and efficient in a fast-paced environment.

Responsibilities

• Provide customer service and advise vehicle operators of traffic issues.
• Dispatch personnel according to schedules and respond to emergencies.
• Maintain work records, logs, and operate radio equipment.

Skills

Attention to detail

Excellent oral communication

Excellent written communication

Client focus

Reliability

Education

No degree, certificate or diploma

Tools

Dispatch management service software

Mapping and data visualization software

Monitoring and tracking software

MS Windows

Job description

Overview

Languages

English

Education

• No degree, certificate or diploma
  
  

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Retail business
• Transportation
  
  

Responsibilities

Tasks

• Light cleaning duties
• Maintain work records and logs
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Dispatch personnel according to schedules and work orders
• Dispatch personnel as required by emergency situations
• Operate radio equipment
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
• Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
  
  

Experience and specialization

Computer and technology knowledge

• Dispatch management service software
• Mapping and data visualization software
• Monitoring and tracking software
• Electronic mail
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• Spreadsheet
• Switchboard 1-25 lines
• Internet
• MS Windows
  
  

Service experience

• Snow removal
• Tow truck
• Trucking
  
  

Additional information

Security and safety

• Criminal record check
• Bondable
  
  

Transportation/travel information

• Own transportation
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
  
  

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan