Dispatcher | Protection Services Operations Centre (PSOC)

Interior Health; Kelowna; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen Dispatcher für das Protection Services Operations Centre. In dieser spannenden Rolle sind Sie das Rückgrat der Kommunikationsinfrastruktur, die sicherstellt, dass Notfälle schnell und effizient bearbeitet werden. Sie werden für die Annahme und Priorisierung von Anrufen verantwortlich sein, während Sie gleichzeitig Informationen an die Sicherheitskräfte weiterleiten. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Entscheidungen unmittelbare Auswirkungen auf die Sicherheit und das Wohlbefinden der Gemeinschaft haben. Wenn Sie eine Leidenschaft für Kommunikation und Notfallmanagement haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiter- und Familienhilfeprogramm

Arbeitgeberfinanzierte Schulungen

Arbeitgeberfinanzierter Urlaub

Erweiterte Gesundheits- und Zahnversicherung

Betriebliche Altersvorsorge

Work-Life-Balance

Qualifications

• Erfahrung in der Bedienung von Kommunikationssystemen und Notfallmanagement.
• Kenntnisse in der Dokumentation und Berichterstattung.

Responsibilities

• Betreiben eines VOIP-Telefonsystems zur Bearbeitung von Notrufen.
• Überwachung von Sicherheits- und Lebenssicherheitssystemen.

Skills

Taktische Kommunikation

Notfallmanagement

Datenmanagement

Multitasking

Education

Abschluss in Kommunikation oder verwandtem Bereich

Tools

VOIP Telefonanlage

Zwei-Wege-Funkgeräte

Alarmüberwachungssysteme

Job description

Interior Health is looking for a Dispatcher, Protection Services Operations Centre (PSOC) to join the team on a Full time permanent basis from our Kelowna location.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Posting Job Summary

In accordance with the established vision and values of the organization and under the supervision of the Protection Services Operations Centre Coordinator (PSOC), the Dispatcher, Protection Services Operations Centre, maintains awareness of field activities ensuring pertinent operational information is shared and provides an immediate link to emergency and non-emergency assistance on behalf of Relational Security Officers, Interior Health Authority (IHA) and Northern Health (NH) clients as required.

Typical Duties And Responsibilities

• Operates a VOIP telephone switchboard and a computer terminal to answer internal and external calls; connecting calls to appropriate locals; outside agencies; transferring calls as required; and providing information of a general nature.
• Receives emergency and non-emergency calls and records significant information; prioritizes calls according to urgency, importance and safety using established procedures. Processes after-hours calls to on-call personnel.
• Supports the creation, collection, dissemination and retrieval of reports, data, and activity. Enters and maintains call logs and tracking of requests.
• Operates various communication systems, including but not limited to phones, two-way radios, and mass notification systems, to contact appropriate personnel according to established procedures.
• Effectively communicates verbally and in writing, by utilizing tactical communication in line with industry best practices, basic security training, and established departmental policies and procedures.
• Participates in incident reporting and documentation that may be submitted as evidence in court.
• Monitors various security and life safety systems, including but not limited to alarm monitoring, video management systems, access control and follows established communications procedures in emergency situations such as Code Red, Blue, Orange, Green, Yellow, Black, White, Brown, Grey and other Codes as directed. Functions as a Control Centre in emergencies.
• Participates in electronic access card and photo ID programs through methods such as processing photo ID requests, and access changes.
• Reports communications equipment malfunctions as required.
• Provides field units with information about orders, traffic, obstacles, and requirements.
• Performs other related duties as assigned.