Dispatcher (Part-time - Weekends) - Langley

Keolis North America; City of Langley; On-site; CAD 1,000; Part time

Job summary

Keolis North America is looking for a dedicated Part-Time Dispatcher in Langley, BC. This role involves coordinating transit services and maintaining effective communication. Candidates should have a high school diploma and dispatch experience is preferred. Additional educational background in Business or Administration is a plus. If you excel in a fast-paced environment, apply to help ensure safe and reliable transit services!

Qualifications

• High school diploma required; business/admin education preferred.
• Previous experience in dispatch is an asset.
• Experience with electronic dispatch software desirable.

Responsibilities

• Coordinate dispatch operations and respond to transit operator requests.
• Maintain compliance and handle administrative tasks related to dispatch.
• Communicate effectively during high-pressure situations.

Skills

Organizational skills

Communication skills

Time management

Detail-oriented

Diplomacy

Education

High school diploma or equivalent

Education in Business or Administration

Tools

Electronic dispatch software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Statement:

Are you a highly organized and detail-oriented professional with a knack for logistics and a passion for keeping things running smoothly? Keolis is seeking a dedicated Part-Time Dispatcher to join our team in Langley, BC. In this role, you'll be instrumental in coordinating transit operators and vehicles, ensuring reliable daily service, and acting as a vital communication link for our team and clients. If you thrive in a fast-paced environment and are ready to contribute to a company committed to safety and environmental responsibility, we encourage you to apply!

Schedule: Saturday & Sunday 12:00 pm to 8:30 pm (some flexibility).

Wage: $27.00 per hour

Knowledge and Experience:

• High school diploma or equivalent
• Education in Business or Administration would be an asset.
• Previous experience in a Dispatch role (asset)
• Administrative or office experience (preferred)
• Experience with electronic dispatch software (asset)
• Ability to come in if FT dispatcher is sick or on vacation and fill in for Admin (nice to have)

Skills:

• Ability to remain composed and professional in high-pressure situations
• Excellent communication skills with strong attention to detail
• Strong organizational and time management abilities
• Diplomacy and tact when handling customer and employee interactions
• Proficiency in Microsoft Word, Excel, and Outlook
• Use of Teams, email, and other software

Key Accountabilities:

Dispatch Operations and Coordination

• Listening and responding to dispatch requests from transit operators
• Responding to sick book-offs and following procedures to fill vacant shifts
• Creating daily/weekly schedules
• Assigning/reassigning buses to the schedule
• Answering the dispatch phone for inquiries from our client CMBC and Translink
• Receiving and responding to emergency assistance or service requests from dispatched resources
• Preparing daily operator work and run schedules, aligning with company and partner objectives
• Communicating effectively by providing clear and concise instructions, updates, and directions
• Advising personnel on route or traffic issues that may impact operations or customer service
• Relaying work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment
• Utilizing various computer applications and databases to support dispatching operations
• Performing dispatch duties, as directed by the General Manager

Record Keeping and Administration

• Assorted paperwork and data entry
• Ensuring compliance with laws, regulations, and company policies, completing necessary documentation
• Maintaining accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation
• Ordering necessary materials and supplies for dispatch activities
• Assisting with day-to-day administrative tasks
• Retrieving AVL (Automatic Vehicle Location) data and printing maps as needed
• Tracking vehicle mileage, fuel usage, repairs, and expenses, generating reports as required
• Processing and updating payroll adjustments throughout the sign-up period

Customer and Staff Interaction

• Addressing customer and staff concerns, answering questions and handling requests professionally

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.