Dispatcher - Overnight

Irving Oil; Saint John; On-site; CAD 40,000 - 65,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Dispatcher, der die Verantwortung für die Kundenbeziehungen übernimmt und einen hervorragenden Service bietet. In dieser spannenden Rolle arbeiten Sie in einem hybriden Modell, das Ihnen die Flexibilität gibt, sowohl im Büro als auch von zu Hause aus zu arbeiten. Sie werden die Möglichkeit haben, Ihre Kommunikations- und Problemlösungsfähigkeiten in einem dynamischen Umfeld einzusetzen, während Sie an der Verbesserung der Kundenerfahrung arbeiten. Mit einem umfassenden Angebot an Vorteilen, einschließlich eines jährlichen Bonusplans und Wellnessunterstützung, ist dies eine großartige Gelegenheit, Teil eines vielfältigen und integrativen Teams zu werden.

Benefits

Zugang zu Fitnesseinrichtungen

Vor-Ort-Nurse

Café im Büro

Jährlicher Bonusplan

Pensionsplan

Parkzulage

Flexible Leistungen

Bezahlter Urlaub

Wellnessunterstützung

Bezahlte Freiwilligentage

Qualifications

• Erfahrung im Kontaktzentrum von 1-3 Jahren.
• Starke Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Generierung von Verkaufsanfragen und Entwicklung neuer Kunden.
• Zusammenarbeit mit anderen Abteilungen zur Problemlösung.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Entscheidungsfähigkeiten

Computerkenntnisse

Organisationsfähigkeiten

Analytische Fähigkeiten

Interpersonelle Fähigkeiten

Multitasking-Fähigkeiten

Education

High School Diplom

Postsekundäre Ausbildung

Job description

As an overnight Dispatcher, you will answer incoming calls, emails, and fax requests from consumers regarding Irving Energy products and services for both residential and commercial customers. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience to address their specific needs. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders, and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. This position is an overnight position with a rotational schedule.

What We Offer:

• Work Environment: Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café.
• Hybrid Work Model: Allows for a blend of in-office and work-from-home days.
• Competitive Compensation: Including an annual bonus plan, pension plan, and parking allowance.
• Flexible Benefits Plan: In effect from day one and offers three levels of coverage to meet your personal needs.
• Paid Vacation: Plus an annual option to purchase additional vacation.
• Wellness Support: With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program.
• Community Involvement: Paid volunteer days, company volunteer opportunities, and a donation matching program.

Your Responsibilities:

• Generate sales leads that develop into new customers.
• Develop understanding of all our products to provide the best solutions for customer needs.
• Ensure accuracy when requests are logged, resolved, and escalated where appropriate.
• Handle customer concerns and provide solutions or alternatives within time limits; follow up to ensure resolution.
• Work collaboratively with other departments to assist in resolving issues or requests.
• Take ownership of the consumer experience while maintaining professionalism.
• Perform other duties to maintain and enhance consumer relations and departmental productivity.

Your Skills:

• Strong communication skills with the ability to quickly build rapport and maintain relationships.
• Problem-solving and decision-making skills.
• Computer literacy, good organizational skills, strong analytical skills, and interpersonal skills.
• Proven ability to multi-task.
• Ability to work well with others.

Your Experience:

• High School diploma; post-secondary education preferred.
• 1-3 years of Contact Center experience.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures, and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.