Dispatcher/Office Administrator

Paramount Services Ltd; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a fast-paced team at a leading commercial maintenance company as a Dispatcher/Office Administrator in Winnipeg. You will be the primary contact for clients and technicians, managing service calls and ensuring smooth daily operations. This role offers growth opportunities and a competitive salary within a stable company that values trust and performance.

Benefits

Competitive salary and benefits package

Valuable industry experience

Room for growth

Qualifications

• 3+ years of experience in a fast-paced office.
• Strong attention to detail and excellent communication skills.
• Familiarity with Miracle Service software is an asset.

Responsibilities

• Assign and manage service requests using internal systems.
• Communicate with clients via phone and email.
• Support leadership with administrative tasks.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Education

High school diploma

College diploma

Tools

Microsoft Office

Miracle Service software

Job description

Join our fast-paced, high-performing team at Paramount, a full-service commercial maintenance company. We are looking for a Dispatcher/Office Administrator who thrives in a busy environment, enjoys problem-solving, and delivers exceptional customer service.

Your Impact

As the Dispatcher/Office Administrator, you’ll be the central point of contact for clients and technicians. You’ll coordinate service calls, ensure timely follow-ups, and help keep daily operations running smoothly — all while providing top-tier support to both our team and customers.

Key Responsibilities

• Assign, schedule, and manage service requests using internal systems.
• Review work orders, confirm part availability, and track service completion.
• Communicate with clients via phone and email, providing clear, helpful updates.
• Accept and manage deliveries to the office.
• Maintain daily office opening/closing procedures.
• Support leadership with ad hoc admin and project tasks.
  
  

What You Bring

• College diploma preferred; high school diploma with 3+ years of experience in a fast-paced office also considered.
• Experience in customer service or administrative roles.
• Strong attention to detail and excellent communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize tasks and adapt to shifting workloads.
• Familiarity with Miracle Service software (asset, not required).
• Self-motivated, resourceful, and solution-oriented.
  
  

Why Join Paramount?

• Be part of a supportive and professional team.
• Gain valuable industry experience in operations and service coordination.
• Room to grow with a stable, forward-thinking company.
• Competitive salary and benefits package.
  
  

About Paramount Services Ltd.

Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 30 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in Manitoba but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing, electrical and carpentry journeypersons, and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance – we do it all.