Dispatcher - Hearst, ON

Stock Transportation; Hearst; Remote; CAD 80,000 - 99,000; Full time

Job summary

Stock Transportation Ltd. in Hearst, ON is seeking a dedicated Dispatcher to manage daily driver assignments, routes and on-time service. The role requires coordinating with drivers, handling emergencies, and maintaining route records for accurate customer information and compliance.

You will work with maintenance to ensure vehicle availability, communicate essential routing details, and uphold standards for safety and service quality across Ontario.

Qualifications

• High school diploma or GED.
• Previous dispatch experience preferred.
• Knowledge of surrounding geographic area for routing.
• Ability to communicate effectively in fast-paced environments.
• Ability to operate two-way radio systems.
• Bi-lingual abilities a plus.

Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures on-time completion of daily activities of drivers and bus assistants.
• Communicates routing details to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action for staff violations.
• Responds to emergency calls and coordinates replacement buses and drivers when issues arise.
• Maintains route documentation and records for accuracy and compliance.
• Coordinates vehicle service and repairs with Maintenance Supervisor to assure uninterrupted service.
• Maintains high compliance with dispatch SOPs.

Skills

Two-way radio

Emergency radio systems

Microsoft Office

Routing software

Customer service

Education

High school diploma or GED

Tools

Fax machine

Scanner

Copier

Telephone system

Job description

Full-Time Dispatcher - Hearst, ON.National Express LLC) operates more than.Ontario, Nova Scotia and Alberta.Our corporate office, located in Markham ON, houses the administrative and support funct...

Remote

Contractor

CA$80,253.00–CA$98,792.00 yearly

Full-time

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of National Express Group, a global leader in transportation, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn.

A DIVISION OF NATIONAL EXPRESS LLC

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities:

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.


• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.


• Communicates all relevant details of driving assignments to drivers to ensure proper execution.


• Assist drivers with routing directions and directs them to perform special services when required.


• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.


• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.


• Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.


• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.


• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.


• Maintains high compliance to dispatch standard operating procedures.


• Handles customer concerns and requests for information in an expeditious and professional manner.


• Escalates unresolved issues to management as appropriate.


• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

Qualifications

• High school diploma or GED


• Previous dispatch experience is preferred;


• Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.


• Ability to communicate effectively with colleagues and customers in fast‑paced and/or stressful environment (interpersonal & telephone skills).


• Ability to read and interpret documents and instructions from customers and other team members


• Ability to perform work activities requiring cooperation and instruction


• Ability to function in a fast‑paced environment, under substantial pressure


• Ability to work within the appropriate level of independence


• Ability to problem solve


• Ability to operate two‑way and emergency radio systems


• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)


• Ability to use Microsoft Office Program and computerized routing software.


• Ability to work independently


• Ability to read road and street maps


• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities


• Bi‑lingual abilities a plus

Stock Transportation is an Equal Opportunity Employer

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.