Dispatcher - Eligibility List

Toronto Community Housing Corp.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A city housing organization in Toronto is seeking a Dispatcher to manage emergency communication services for the Community Safety Unit. You will receive and respond to calls, dispatch services, and maintain sensitive records. Candidates should have an Ontario Secondary School Diploma and strong customer service skills. This role offers competitive wages and comprehensive benefits.

Benefits

Three weeks of paid annual vacation

Defined benefit pension plan with employer matching

Health and dental benefits

Training and development programs

Employee and family assistance program

Qualifications

• Strong understanding of customer service principles is essential.
• Judgment to assess situations and respond appropriately.
• Familiarity with relevant Canadian laws is an asset.

Responsibilities

• Receive calls from the public and determine the appropriate response.
• Provider exceptional customer service to all callers.
• Dispatch Special Constables and monitor their locations.

Skills

Crisis intervention skills

Customer service principles

Excellent verbal communication

Accurate and efficient keyboarding skills

Time management skills

Education

Ontario Secondary School Diploma (OSSD) or equivalent

Post-secondary education in Law, Public Safety, or Emergency Communications

Tools

Niche RMS

Hexagon CAD

Job description

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the needs of our diverse employees, including:

• Participation in inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities;
• Three weeks of paid annual vacation days, increasing with years of service;
• Four paid personal days;
• Defined benefit pension plan with OMERS, including 100% employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top-up (93% of base salary);
• Training and development programs, including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available.

To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page.

Are you looking for a career that can make a difference in the lives of residents of Toronto? If so, we are seeking dedicated and passionate individuals to join Toronto Community Housing's Community Safety Unit. This unit provides a full range of special constable services in a social setting that supports community development and safety.

As a vital member of our emergency communications team, you’ll utilize your expertise to contribute to Toronto Community Housing’s efforts to improve neighborhoods and residents' lives.

We seek individuals who can work in a fast-paced environment, applying crisis intervention and multi-tasking skills to assess and respond to calls from the public. You will also dispatch and monitor a team of Special Constables across Toronto.

What you’ll do

1. Receive calls from the public, tenants, and stakeholders, and determine the appropriate response or referral.
2. Provide exceptional customer service to all callers.
3. Apply dispatch skills and techniques in high-stress situations involving various emergency calls.
4. Initiate responses from Police, Fire, and Ambulance when necessary.
5. Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contracted security to TCH sites requiring service.
6. Monitor officers’ whereabouts to ensure effective communication during their shifts.
7. Record, document, and maintain sensitive and confidential information within law enforcement records management systems.
8. Promote customer service in the dispatch center using telephone and radio systems.
9. Conduct CPIC checks for persons and vehicles under investigation.
10. Perform other related duties as assigned.

What you’ll need

• Ontario Secondary School Diploma (OSSD) or equivalent.
• Post-secondary education in Law, Public Safety, or Emergency Communications is an asset.
• Strong understanding of customer service principles.
• Proven experience delivering positive customer service.
• Knowledge of Niche RMS and Hexagon CAD considered assets.
• Ability to use word processing and spreadsheet software effectively.
• Accurate and efficient keyboarding skills.
• Experience with stakeholder engagement in time-critical situations is an asset.
• Crisis intervention skills for emergency dispatching.
• Knowledge of communication systems including telephone switchboards and radios.
• Excellent verbal communication and interpersonal skills.
• Judgment to assess situations and respond appropriately.
• Ability to prioritize responses in high-volume environments.
• Good listening skills and commitment to respectful service.
• Ability to handle confidential information sensitively.
• Good time management and teamwork skills.
• Flexibility to work varying shifts and reassignments.
• Familiarity with relevant Canadian laws is an asset.
• Must maintain security and police clearances, including background checks.

What’s next

After applying, your resume will be reviewed. Selected candidates will undergo interviews, assessments, and reference checks. A minimum score of 70% is required to pass assessments for unionized positions, with decisions based on scores and union seniority. Not all candidates scoring 70% or higher will proceed due to competitive considerations.

INDS

J-18808-Ljbffr