Dispatcher Delivery- Propane

Kinatex Sports Physio; Eastern Ontario; On-site; CAD 50,000 - 60,000; Full time

Job summary

An established industry player in propane delivery is seeking a Dispatcher to oversee the coordination of delivery routes and enhance customer service. This full-time role involves planning efficient delivery schedules, responding to customer inquiries, and managing a team of drivers. The ideal candidate will possess strong organizational and communication skills, along with a knack for problem-solving. Join a company that values continuous training and offers comprehensive benefits, including insurance and a pension plan, while contributing to a vital service in the community.

Benefits

Continuous training

Group insurance coverage

Long Term Disability Insurance

Dental insurance

Life insurance

Employee discount

Pension plan

Qualifications

• Proficiency in dispatching and route optimization for propane deliveries.
• Strong customer service and communication skills are essential.

Responsibilities

• Coordinate drivers’ delivery routes and manage customer inquiries.
• Maintain the customer database and ensure efficient delivery operations.

Skills

Proficiency in computer tools (Office suite, maps, GPS software)

Propane certifications

Route dispatching

Delivery efficiency and route optimization

Customer service management

Interpersonal communication

Stress management

Effective communication

Organizational skills

Analytical thinking and synthesis

Problem-solving

Autonomy and resourcefulness

Job description

Dispatcher Delivery- Propane

Job - Full-time - Dispatcher

Branch office: Arnprior-Ottawa -Arnprior Ontario K7S 3G7

Start: 2025-04-28

Schedule: Monday to Friday (Day)

Salary: 50 001$ - 60 000$

Description:

P38 Energy provides reliable and safe propane delivery to homeowners and businesses, accompanied by our trademark dedication to customer service.

Responsibilities:

Primary Purpose of the Position:
Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.

MAIN MISSION

Primary Purpose of the Position:
Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.

TASKS & RESPONSIBILITIES

General Responsibilities:
The Dispatcher holds a supervisory role and may therefore be involved in various HR processes (employee follow-ups, vacation planning, employee departures). Thanks to their technical expertise, they also handle after-hours customer calls and contribute to employee onboarding and training.

Role 1: Dispatching Customer Visits

• Plan deliveries and maintain the customer database.
• Assign driver routes: prepare and create schedules based on delivery addresses.
• Modify routes as necessary.

Role 2: Responding to Customer Calls

• Provide information to customers regarding delivery.
• Create new customer profiles.
• Provide support to the accounts accounting department.

Role 3: Customer Follow-Up

• Serve walk-in customers in the showroom and manage propane bottle/vehicle refills.
• Review delivery feedback.
• Follow up on trucks maintenance and repairs.

POSITION CHALLENGES & INTERESTS

Efficiently coordinate the movement of the company’s fleet within a designated territory. Plan deliveries, organize schedules and routes, and ensure all necessary data is collected and recorded to update the client database for operational tracking.

COOPERATION & COORDINATION

• Delivery Team
• Accounting Department
• Management

Requirements:

REQUIRED SKILLS

Knowledge:

• Proficiency in computer tools (Office suite, maps, GPS software, etc.)
• Propane certifications
• Route dispatching
• Delivery efficiency and route optimization

Technical Skills:

• Customer service management
• Interpersonal communication
• Stress management

Behavioral Skills:

• Effective communication
• Organizational skills
• Analytical thinking and synthesis
• Problem-solving
• Autonomy and resourcefulness

Advantages:

• Continuous training
• Group insurance coverage
• Long Term Disability Insurance
• Dental insurance
• Life insurance
• Employee discount
• Pension plan