Dispatcher (Contents) – Surrey

On Side Restoration Services Ltd.; Surrey; On-site; CAD 60,000 - 64,000; Full time

Job summary

Ein etabliertes Unternehmen in der Wachstumsbranche sucht einen Dispatcher, der eine Schlüsselrolle bei der Aufrechterhaltung der Kundenzufriedenheit spielt. In dieser spannenden Position sind Sie verantwortlich für das Dispatching von Teams, das Verstehen des Arbeitsumfangs und die Planung mit Eigentümern. Sie bringen überlegene Kundenservicefähigkeiten, Organisationstalent und Computerkenntnisse mit. Das Unternehmen bietet ein unterstützendes Umfeld mit Möglichkeiten zur Weiterbildung und einem umfassenden Gesundheitsplan. Werden Sie Teil eines dynamischen Teams, das in einer sich ständig verändernden Branche einen Unterschied macht.

Benefits

Mitarbeitervorteilsprogramm

RRSP-Matching

Umfassender Gesundheitsplan

Zahnversicherung

Langzeitinvaliditätsversicherung

Lebensversicherung

Qualifications

• Überlegene Kundenservicefähigkeiten und der Wunsch zu helfen.
• Hervorragende organisatorische Fähigkeiten und Gewissenhaftigkeit.

Responsibilities

• Dispatching von Inhalten-Teams zur Unterstützung bei Katastrophen.
• Verstehen des Arbeitsumfangs und der benötigten Fähigkeiten.

Skills

Kundenservice

Organisation

Computerkenntnisse (MS Office)

Fragen stellen

Education

Erfahrung in der Wiederherstellung

Tools

MS Office (Word, Excel, Teams)

Job description

Due to the severe weather events in Ontario, we are currently experiencing higher-than-normal call volumes. We appreciate your patience.

Compensation: $60 000 – $64 000 /year (full-time / permanent)

Is Tetris your favourite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts and you may have actually herded cats before, then you need to read the Dispatching job below!

The Job – Dispatcher

Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.

Dispatchers are responsible for:

• Dispatching contents crews to save the day when disasters hit.
• Understanding scope of work and skills needed on a job site.
• Scheduling work with property owners.
• Managing crew mix and on-call availability.

What you bring:

• Superior customer service skills and a genuine desire to help people.
• Unparalleled organizational skills.
• Conscientiousness, never leaving a task before it’s complete.
• Curiosity, you’re always asking questions and want to know the rest of the story.
• Previous experience working in restoration, specifically contents.
• Excellent phone and computer skills (MS Office – Word, Excel and Teams familiarity is a must).

Of Note

*Salary estimates provided in this job posting cover all locations. Total compensation will be discussed at the time of interview and determined by factors such as region, branch size, experience and education.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!