Dispatcher / Administrative Assistant

Whistler Personnel Solutions; Pemberton; On-site; CAD 62,000 - 73,000; Full time

Benefits offered by this job

Extended health plan

Opportunities for growth

Job summary

Whistler Personnel Solutions is seeking a Dispatcher / Administrative Assistant to join our team in British Columbia. The role combines front-line customer service with scheduling, logistics, and administrative duties to keep a busy operation running smoothly.

You will handle service orders, coordinate technicians, manage calendars, prepare invoices, and maintain client records. The position offers a flexible schedule, a full-time 40-hour week, in-office work, wage of $30–$35 per hour, and

Qualifications

• Friendly, outgoing and personable with excellent customer service skills and administrative abilities.
• Highly organized with the ability to prioritize tasks and meet deadlines.
• Able to multitask in a fast-paced environment and solve problems quickly.

Responsibilities

• Handling incoming calls, taking service orders and general inquiries.
• Coordinating service schedules and dispatching technicians.
• Coordinating parts and liaising with suppliers.
• Gathering payment details and processing payments.
• Administrative duties: contracts, invoices, filing, data entry.

Skills

Customer service

Organizational skills

Works under pressure

Strong communication

Scheduling logistics

MS Office / Outlook

Tools

MS Office

Scheduling software

Outlook

Client database

Job description

Dispatcher / Administrative Assistant to the team.

Offering a flexible schedule, wage of $30 – $35 per hour, benefits, training and support to allow for growth and success in the position and the opportunity to work locally and cut out the commute. Ideal for a customer service superstar who excels in a fast-paced work environment with strong attention to detail and can multi-task to manage projects efficiently.

About the Role, Benefits & Perks:

• Full-time, year-round position with growth opportunities for the right candidate.
• $30–$35 per hour, with opportunities for wage increases as training progresses
• Our business operates 7 days a week. This is a full-time, 40-hour-per-week position, with a schedule of five days per week working in the office. Flexibility to work weekends may be required.
• Work hours can be flexible ie: 8am to 4pm; 9am to 5pm.
• Extended health plan available.

The Perfect Candidate:

• Friendly, outgoing and personable with excellent customer service skills administrative abilities.
• Highly organized with the ability to prioritize tasks in order to meet deadlines.
• Works well under pressure in a fast-paced environment.
• Articulate with excellent communication skills; able to understand customer needs and problem solve.
• Logistics minded – great at juggling a schedule, service staff and customers.
• Experience within the trade services industry or a similar role is an asset.
• Strong attention to detail; can see the small details and is big picture minded.
• Computer savvy (MS Office Suite, client database/scheduling software, Outlook).
• Can operate independently, offer suggestions and works without direct supervision.

Responsibilities Include:

• Handling incoming calls including taking service orders, answering general inquiries and overall communication with customers, suppliers and technicians.
• Coordinating service schedules: determining priorities, team workload and availability and dispatching technicians to scheduled jobs.
• Coordinating parts for technicians; liaising with suppliers.
• Assisting in coordinating and communicating the service technician schedule on the fly.
• Gathering payment details from customers, sending out service agreements and processing payments/pre-authorizations in a timely manner.
• Following up with every service order to ensure excellent customer service.
• Juggling multiple tasks under pressure with a smile and positive attitude.
• Assisting with a variety of administrative duties such as organizing contracts, invoices, filing, data entry.
• Be a part of the team that greases the wheels to make the company efficient, productive and the first chice of our customers by doing whatever it takes.