Dispatcher

Fox & Sons; Vernon; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Dispatch Coordinator, where your organizational skills and tech-savviness will be pivotal in ensuring efficient operations. This role emphasizes exceptional customer service and coordination, making you the backbone of a dedicated team. With a commitment to providing competitive compensation and comprehensive benefits, this position offers a supportive work environment that values your contributions. Be part of a community that prioritizes growth and excellence, and take the next step in your career with a company that invests in your success.

Benefits

Competitive Compensation

Comprehensive Health Benefits

Work-Life Balance

Ongoing Support and Training

Engaging Work Environment

Opportunity for Growth

Qualifications

• Proven experience in dispatch or coordination roles.
• Strong communication skills with an eye for detail.
• Ability to thrive in fast-paced, dynamic environments.

Responsibilities

• Ensure field teams are dispatched effectively using fleet management.
• Manage schedules and appointments with precision.
• Assist customers and team members with excellent communication.

Skills

Organizational Skills

Communication Skills

Tech-Savvy

Multitasking

Customer Service

Tools

Fleet Management System

Digital Tools

Job description

Fox Plumbing Heating Cooling Electrical is looking for a Dispatch Coordinator join the Vernon Team

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Join Our Team as a Dispatch Coordinator in Vernon, BC!

WHO YOU ARE:

You’re not just a Dispatch Coordinator – you’re the lifeline of our operations, ensuring that our field teams are efficiently deployed and our customers receive exceptional service. Your organizational skills, attention to detail, and ability to handle high-pressure situations set you apart. Plus, your tech-savviness is a significant asset, as you’ll be navigating our robust fleet management system. Whether you’re managing schedules, coordinating tasks, or addressing customer needs, your authenticity shines through, creating a seamless and customer-centric experience. At FOX, we’re excited to have you join us as a critical part of our team dedicated to delivering top-quality service.

A DAY IN THE LIFE:

• As a Dispatch Coordinator, you’re the central hub of our operations, ensuring our field teams are dispatched effectively and efficiently, utilizing our advanced fleet management system.
• You’ll manage schedules, appointments, and assignments with precision, optimizing productivity through technology.
• Efficiently coordinate tasks, ensuring that field personnel have the information and resources needed to excel in their roles, thanks to your tech-savvy skills.
• Your excellent communication skills will be put to use, both in person and over the phone, as you assist customers and team members.
• You’ll maintain records, handle correspondence, and provide vital support to various departments, leveraging our digital tools.

WHAT YOU BRING:

• Proven experience in dispatch or coordination roles, showcasing your organizational and multitasking abilities.
• Strong communication skills, both written and verbal, with an eye for detail.
• Dedication to providing exceptional service, both to internal and external stakeholders.
• The ability to thrive in a fast-paced, dynamic environment and handle high-pressure situations with poise, supported by your tech-savvy nature.
• Adaptability and the capability to think on your feet, ensuring efficient scheduling and problem-solving.
• An authentic, customer-centric approach, ensuring the highest level of satisfaction.

WHAT’S IN IT FOR YOU:

• Competitive Compensation: Recognizing your contributions with competitive wages.
• Comprehensive Benefits: Access to health, dental, and vision benefits for you and your family.
• Work-Life Balance: Enjoy a healthy balance between your professional responsibilities and personal life.
• Ongoing Support: Receive the training and resources necessary to excel in your role.
• Engaging Work Environment: Join a supportive team and experience a positive workplace culture.
• Opportunity for Growth: FOX is committed to nurturing your career and providing advancement opportunities.

ABOUT US:

FOX Plumbing Heating Cooling Electrical is more than a company – it’s a community dedicated to growth and excellence. With a legacy spanning over two decades, we’re a trusted name in the Vernon home service industry. Our team is committed to exceeding expectations, delivering 5-star service, and creating an environment where you can thrive.

As a Dispatch Coordinator, your tech-savviness is a key asset that complements our mission to provide exceptional service to our customers and support our team. Join us in this pivotal role, where your coordination skills and commitment to excellence, combined with your tech proficiency, make a significant impact. At FOX, you’re not just an employee; you’re part of a family that values your expertise and invests in your success.

Apply Today!

Fox is an Equal Opportunity Employer