Dispatcher

Sun Peaks Resort LLP; Sun Peaks; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent ski resort in British Columbia is seeking dispatchers for the winter season. Responsibilities include coordinating daily mountain operations, managing emergencies, and communicating with external agencies. The ideal candidate has strong communication skills, First Aid certification, and knowledge of the resort area. This role is physically demanding and requires presence at the resort. The position offers $23.10 per hour along with various benefits including lift passes and dining discounts.

Benefits

Winter/Summer Season Lift passes

Access to Employee and Family Assistance Program

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas

Qualifications

• Ability to work under pressure.
• Knowledge of Sun Peaks Resort terrain.
• Experience in ski area risk management.

Responsibilities

• Take all incoming phone calls and communications.
• Provide radio dispatch to Ski Patrol.
• Organize daily Patrol operations with supervisors.
• Ensure documentation is completed accurately.
• Work with external agencies for emergencies.

Skills

Strong communication skills

Strong interpersonal skills

Strong typing and computer skills

Ability to multi-task

Education

80 Hour First Aid certification

Job description

Current job opportunities are posted here as they become available.

Are you a multitasking people person with strong communication skills? We are looking to hire dispatchers for the upcoming winter season.

Dispatchers coordinate the daily mountain operations and logistics of the ski resort. Working within the Patrol Department, they are responsible for daily logging and communications with Lift Operations, Grooming/Slopes, Events, Lift Maintenance, and other departments. As a part of the Patrol team, the focus is on the safety of guests and staff. A vital part of this role is receiving calls from injured guests and dispatching appropriate Patrol assets to manage emergencies and incidents within resort premises while keeping the resort operational. You will also be responsible for communications with outside agencies such as BC Ambulance Service, RCMP, Sun Peaks Fire Rescue, Sun Peaks Heath Centre and Kamloops Search and Rescue.

If this sounds like your ideal work environment, fill out an application to work, live, and play, where you belong.

Compensation Information: $23.10 per hour

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting (some outdoor work); role involves skiing/snowboarding.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Strong communication and administrative skills.
• Strong interpersonal skills.
• Strong typing and computer skills including, but not limited to, Microsoft Office.
• Able to multi-task and work under pressure.

Ideal Candidate:

• 80 Hour First Aid certification.
• Thorough knowledge of Sun Peaks Resort terrain and village.
• Experience/knowledge of ski area risk management.
• Additional language skills are an asset.
• Ski Area Risk Management certification is an asset.

Primary Responsibilities:

• Taking all incoming phone calls, emails and radio communications to Ski Patrol.
• Providing radio dispatch to Ski Patrol and Outside Operations.
• Working with Patrol Director and Supervisor to organize daily Patrol operations.
• Checking and filing completed First Aid and Patrol documentation.
• Ensuring documentation/records/logs/daily check sheets are completed and accurate as directed by the company, its policies, and representatives.
• Work and communicate effectively with other agencies such as BC Ambulance Service, RCMP, Kamloops Search and Rescue and other groups as needed.
• Utilizing company Emergency Response Plan as required.
• Communicating effectively with the public, resort staff and external organizations.
• Managing volunteer group sign-in and sign-out records and providing reports of days worked.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.