Dispatcher

First Student, Inc.; Rimbey; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to manage bus routes, ensure on-time performance, and coach drivers and monitors on front-line operations. The role emphasizes safety and customer service as core company commitments across North America.

Responsibilities include overseeing routes, handling high-volume communications, and serving as the primary liaison with major contracted customers. The position requires 3–5 years of dispatch experience and strong computer skills, with DOT compliance

Qualifications

• 3–5 years experience in dispatch or related operations.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to work under time constraints and meet deadlines.
• Previous terminal operations, dispatch, or driver experience preferred.
• Must be computer literate and able to navigate standard office software.
• Subject to DOT drug testing per regulation.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Records scheduling and driver complaints for Operations Supervisor/Contract Manager.
• Acts as primary liaison with contracted customer.
• May assist with charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs back-up driver duties or miscellaneous clerical tasks as needed.
• Completes special projects as assigned.
• Assists with day-to-day supervision of operations.

Skills

Communication

Customer service

Time management

Team coordination

Education

High school diploma

Tools

Radio dispatch equipment

Computer literacy

Job description

At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First.

We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First is also committed to providing a drug-free workplace.

For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.