Dispatcher

Master Trades Group; Richmond Hill; On-site; CAD 40,000 - 60,000; Full time

Job summary

A growing service company seeks a Dispatcher/Service Coordinator to enhance customer service and operational efficiency. This role entails managing technician schedules, preparing work orders, and providing top-notch customer support. Ideal candidates will have dispatch experience, strong communication skills, and proficiency in Microsoft Office.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 1-2 years of Home Service Dispatching Experience required.
• Strong communication skills, written and verbal.
• Prior customer service experience is a PLUS!!!

Responsibilities

• Prepare work orders and dispatch technicians promptly.
• Manage scheduling and customer relationships using Service Titan.
• Generate weekly status reports on work orders and inquiries.

Skills

Communication

Attention to detail

Multi-tasking

Education

High School Diploma or GED equivalent

Tools

Microsoft Suite

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

In this position, the Dispatcher supports the technicians, management, and all customers. The Dispatcher/Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher/Service Coordinator will always provide high-level customer service during their daily responsibilities.

Essential Job Functions:

• Represent the Canady's way- Positive, Passionate, and Professional.
• Prepare detailed work orders and supporting documents for every order.
• Dispatch technicians promptly and provide ongoing scheduling services.
• Utilize Service Titan to manage and monitor customer relationships.
• Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.
• Ensure adequate supplies and materials by creating and maintaining purchase orders.
• Provide clients with comprehensive warranty information and process all warranties promptly.
• Make sure that permits are pulled and closed promptly.
• Contribute to accounts payable/receivable activities and provide the necessary documentation.
• Generate weekly status reports tracking work orders, estimates, inquiries, etc.
• File, scan, and other office tasks as required.

Qualifications:

• 1-2 years of Home Service Dispatching Experience required.
• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal.
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Prior customer service experience is a PLUS!!!
• High School Diploma or GED equivalent.
• Computer Skills (Microsoft Office).

Experience/ Education:

• High school diploma or equivalent experience

Schedule:

10am-7pm/ Tuesday-Saturday.

Compensation:

• Weekly Pay!
• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.