Dispatcher

SECURE; Richmond; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Dispatcher to join their dynamic team in Richmond. This full-time role involves coordinating service requests, developing efficient routes, and ensuring compliance with safety regulations. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and have a background in the waste or transportation sector. With a commitment to safety and community engagement, this company offers a supportive workplace where diversity is valued. Join a team that prioritizes employee growth and offers competitive compensation and benefits.

Benefits

Employer Paid Benefits (Health, Dental & More)

Health Care Spending Account

Employee Wellness Program

Employee Savings Plans

Career Progression

Competitive Employee Referral Program

Industry Leading Safety Standards

Community Investment Initiatives

Qualifications

• Strong communication and customer service skills are essential.
• Experience in a Waste or Transportation related industry is preferred.

Responsibilities

• Coordinate service call-ins and requests, ensuring timely responses.
• Develop efficient service routes to minimize travel time.
• Update dispatch calendars and assist in asset tracking.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Analytical Skills

Relationship Building

Education

Experience in Waste or Transportation Industry

Working Knowledge of Oil and Gas Industry

Tools

Microsoft Office

Dispatching Software

Waste Tracking Software

Job description

SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals. Energy Infrastructure includes Blending & Facility Supply and Trading & Storage.

Our number one goal every day is to go home safe. Like our values state, working the SECURE way starts with working safely. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.

As the Dispatcher, you will be responsible for coordinating service call-ins from customers, in addition to service requests from the Waste Services team, and ensuring that all such service requests are addressed in a timely manner. Additionally, you will be responsible for developing efficient, cost-effective service routes that minimize travel time, meet customer needs, and coordinate drivers’ schedules.

The Dispatch role is a full-time position based out of our Richmond office, scheduled Monday to Friday with 8-hour workdays.

• Receive service requests from internal and external sources.
• Enter service request details into the customer management system to create work orders.
• Coordinate with clients to schedule service dates based upon priority and work order age.
• Develop service routes to maximize equipment and driver utilization while minimizing travel time.
• Ensure drivers are equipped with all paperwork, inventory sheets, consumables, etc. to fulfill customer needs at all scheduled stops.
• Understand, communicate, and adhere to all site-specific safety requirements as well as DOT and TDG regulations.
• Update the Central Dispatch calendar as required, and distribute the calendar via email daily to drivers, remote locations, and transportation.
• Regularly update the call-in map to reflect completed runs versus open work orders and assist in asset tracking and bin inventories.
• Strong communication and customer service skills.
• Working knowledge of the Oil and Gas industry including experience with oilfield roads, orientation requirements, site access/egress limitations, etc.
• Proficient in Microsoft Office. Experience with dispatching software and/or waste tracking software is considered an asset.
• Strong organizational skills and an ability to multitask.
• Familiarity with TDG regulations and Provincial and Federal DOT regulations and permits.
• Capacity to foster relationships and collaborate effectively with both internal and external stakeholders which involves adept listening skills to comprehend directions and feedback.
• Ability to diplomatically address any arising issues or concerns.
• Experience in a Waste or Transportation related industry is preferred.
• Possess strong problem-solving, decision-making, research, and analytical skills.
• Possess the versatility to thrive in both team-oriented and independent work settings. An ability to prioritize open communication and honesty with team members across all facets of your work.

At SECURE, we focus on opportunities for growth and improvement for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages and compensation programs which include:
• Employer paid benefits health, dental & more
• Health care spending account
• Employee wellness program
• Employee savings plans
• Career progression
• A competitive employee referral program
• Industry leading safety standards
• Community investment initiatives

We believe our team’s strength comes from our diversity.
Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.
We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.