Dispatcher

First Student Canada-Transco; Grande Prairie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading provider of school transportation services seeks a Dispatcher in Grande Prairie, Alberta. The Dispatcher will manage bus routes, ensure on-time performance, and support drivers. This position requires strong communication skills and 3-5 years of relevant experience, offering opportunities for career advancement in a positive work environment.

Benefits

Tremendous Career Advancement Opportunities

Positive and rewarding work environment

Qualifications

• 3-5 years experience required.
• Excellent communication and customer service skills.
• Basic knowledge of radio dispatch equipment.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

Phone Number [phone]

Categories Operation Support

Req ID JR7475 Dispatcher (Open)

First for a reason :

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer :

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Responsibilities :

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor / Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Experience and Skills Required :

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Subject to Background check

First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.

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