Dispatcher

Avenir Energy Ltd.; Grande Prairie; Hybrid; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Health, dental and life insurance

RRSP and TFSA matching

Vacation and flexible time-off

Quarterly incentive rewards

Job summary

Avenir Energy Ltd. is seeking a Dispatcher to manage propane delivery dispatching and provide customer service support, reporting to the Operations Manager.

The role involves coordinating with drivers, preparing tickets in CUE, generating reports, and ensuring accurate and safe delivery operations in a fast-paced, field-based environment.

Qualifications

• Dispatching and logistics experience is preferred.
• Strong computer skills including Microsoft Office.
• Customer service experience is required.
• Professional driving or fleet dispatch experience is an asset.

Responsibilities

• Coordinate with drivers to manage current and upcoming delivery demand.
• Prepare delivery tickets within CUE and manage day-to-day dispatching.
• Produce and review performance and other reports.
• Review STOP or cancelled accounts to ensure tickets are deleted.
• Review and adjust customer delivery parameters as needed.
• Address weekend and overnight customer service inquiries.
• Maintain DD table within CUE and communicate to delivery team.
• Assist/train staff on CUE delivery tools.
• Troubleshoot truck computer system with support as needed.
• Provide customer service support on incoming calls.
• Be aware of Liquid Fuels Handling Code and related safety codes.

Skills

Dispatching & logistics

Microsoft Office

Customer service experience

Vehicle/fleet dispatching

Tools

CUE

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental and life insurance.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance:Vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs:Quarterly performance-based rewards for both individual and company achievements.

Job Summary:

Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.

Responsibilities:

• Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
• Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE
• Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
• Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed.
• Review weekend and overnight customer service inquiries with respect to delivery and take required action.
• Maintain DD table within CUE and communicate to delivery team as required.
• Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
• Trouble-shoot truck computer system and communicate with inside / outside support when necessary.
• Provide customer service support on incoming customer calls.
• Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.

Qualifications:

• Dispatching and Logistics experience considered an asset
• Must have strong computer skills, includingMicrosoft Office
• Customer service experience required, and
• Professional driving or fleet dispatching experience is an asset.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.By applying for a position with Avenir Energy, you understand thatwe use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand thatoffers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete.We thank you for your interest. Only candidates selected for an interview will be contacted.