Dispatcher

First Student; Grande Prairie; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in school transportation seeks a Dispatcher to ensure the safe and timely operation of bus routes. This role involves overseeing scheduling, coaching drivers, and maintaining communication with customers. The company values safety and innovation, providing a positive work environment with opportunities for career advancement. Join a dedicated team committed to delivering exceptional service to millions of students daily, while fostering an inclusive culture that embraces diversity and growth.

Benefits

Tremendous Career Advancement Opportunities

Positive and Rewarding Work Environment

Qualifications

• 3-5 years of experience in dispatch or terminal operations.
• Excellent communication and customer service skills.

Responsibilities

• Oversee all routes and scheduling of buses.
• Counsel and coach drivers and monitors.
• Handle scheduling and driver complaints.

Skills

Communication Skills

Customer Service Skills

Radio Dispatch Equipment Knowledge

Computer Literacy

Time Management

Education

High School Diploma or Equivalent

Job description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers reflect our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line.

We are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

First Student is a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day. We employ more than 48,000 people and operate and maintain over 43,000 buses.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment. We encourage applications from women, persons with disabilities, Indigenous peoples, and members of visible minorities. First is an equal opportunity employer and, by doing so, we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodations at all stages of the hiring process and encourages all applicants who may require such accommodations to let us know.