Dispatcher

Gate Gourmet; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Gate Gourmet in Canada – Edmonton is seeking a detail‑oriented supervisor to lead drivers and loaders, create schedules, and optimize service delivery for catering operations. The role requires coordinating with customer flight schedules and ensuring accuracy, timeliness, and safety across airside activities.

Ideal candidates have 2+ years in office/warehouse settings, 1 year directing others, and experience in shipping/receiving or airline operations.

Qualifications

• Bachelor's degree preferred; High School diploma required.
• Experience managing teams ideally in the airline industry.
• 2+ years general work experience in an office or warehouse facility.
• 1-year experience directing the work of others.
• 1-2 years shipping/receiving experience preferred.

Responsibilities

• Create schedules to manage the service delivery of catering by Drivers and Loaders and performance manage teams to ensure maximum efficiency.
• Interfaces with the Customers’ schedules and airport information in real time, optimizing the allocation of workloads to the Drivers / Loaders.
• Monitors and ensures compliance with safety, security, and airline industry rules and regulations.
• Acts as a key contact between Gate Gourmet airside operations and Airport / Customer Operations Teams.
• Supports adherence to local airport rules, national guidelines, and company procedures.

Skills

Detail oriented

Project management

Organizational skills

Interpersonal skills

Independent work

Education

Bachelor's degree preferred

High School diploma required

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

• Reporting into the Manager Transport or Manager Dispatch.
• Creating schedules to manage the service delivery of catering by Drivers and Loaders and performance manage teams to ensure maximum efficiency.

Main Duties and Responsibilities

Interfaces with the Customers’ schedules and airport information in real time, optimizing the allocation of workloads to the Drivers / Loaders in accordance with these requirements, safely meeting on time performance Circulates the above requirements throughout the organization as required.

• 3. Highlights to the management team issues relating to customer schedule adherence, airside health and safety incidents and or resource allocations
• 4. Monitors airside activities to ensure compliance to the customers’ flight schedules, local airport rules and national guidelines
• 5. Acts as a point of contact between Gate Gourmet airside operations and Airport / Customer Operations Teams
• 6. Compliance with the regulations (Security / Country / Safety / Company Rules and Procedures)

Qualifications

• Bachelor's degree preferred
• High School diploma required

Work Experience

• Experience of managing teams ideally in the airline industry
• Previous experience of working in a role where strong attention to detail and accuracy was essential.
• 2+ years general work experience in an office or warehouse facility
• 1-year experience directing the work of others
• 1-2 years shipping/receiving experience preferred

Job Skills

• Detail oriented
• Project management experience
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision

Language / Communication Skills

• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills in English

Change Agent Fluency in English is required. Other languages a plus.

Job Dimensions

• Geographic Responsibility: Canada – Edmonton unit
• Type of Employment: Full time
• Travel %: 0
• Exemption Classification: Exempt/Non-Exempt
• Internal Relationships: various departments within the organization
• External Relationships: Contractors, construction vendors, project management firms

Work Environment / Requirements of the Job

Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. There may be physical discomfort due to temperature in production area, coolers, and freezers

Other verbiage

Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines

If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail‑on‑board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast‑paced and ever‑changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast‑paced and truly international working environment. For further information, please visit www.gategroup.com.