Dispatcher

GFL Environmental Inc.; Coquitlam; On-site; CAD 47,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatcher for its Coquitlam team! In this role, you will manage communication with drivers, handle incoming service orders, and ensure satisfactory customer service. This full-time position offers competitive benefits including health plans and a retirement savings option.

Benefits

Excellent Health, Vision, and Dental benefits

Retirement savings options

Great learning opportunities

Qualifications

• 1-2 years in a transportation, dispatch or customer service role.
• Strong ability to prioritize tasks and multi-task in a fast-paced environment.

Responsibilities

• Schedule service and communicate with drivers to resolve issues.
• Dispatch calls and perform driver check-ins.
• Work with various departments to coordinate service.

Skills

Strong communication

Customer focus

Multi-tasking

Interpersonal skills

Education

Additional training in transportation or logistics

Tools

MS Outlook

Excel

Word

Job description

Join to apply for the Dispatcher role at GFL Environmental Inc.

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Dispatcher role at GFL Environmental Inc.

GFL Environmental is looking for a Dispatcher to join our Coquitlam, BC team!

The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

Why Join TEAM GREEN

• Excellent Health, Vision, and Dental benefits
• Retirement savings options
• Great learning opportunities
  
  

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Facilitate tailgate safety meeting with drivers
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two-way devices.
  
  

Knowledge, Skills, Abilities and Competencies:

• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
  
  

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance.
  
  

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at GFL Environmental Inc. by 2x

Sign in to set job alerts for “Dispatcher” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Burnaby, British Columbia, Canada 5 days ago

Surrey, British Columbia, Canada 2 weeks ago

Burnaby, British Columbia, Canada 4 days ago

Burnaby, British Columbia, Canada 6 days ago

Burnaby, British Columbia, Canada 1 week ago

Port Coquitlam, British Columbia, Canada 4 weeks ago

Surrey, British Columbia, Canada 4 hours ago

Burnaby, British Columbia, Canada 4 days ago

Surrey, British Columbia, Canada 3 days ago

Richmond, British Columbia, Canada 6 days ago

Port Coquitlam, British Columbia, Canada 2 months ago

Abbotsford, British Columbia, Canada 2 months ago

Port Coquitlam, British Columbia, Canada
CA$47,000.00
-
CA$47,000.00
1 week ago

Class 3 Garbage Truck Driver- Commercial

Coquitlam, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada 3 weeks ago

Surrey, British Columbia, Canada 1 week ago

Security Manager - High profile office tower

Temporary Part-Time Member Experience Representative (Remote)

Burnaby, British Columbia, Canada 6 days ago

Burnaby, British Columbia, Canada 4 weeks ago

Temporary Full-Time Member Experience Representative (Remote - 4 Month Contract)

Burnaby, British Columbia, Canada 6 days ago

Administrative Assistant Project Coordinator

Program Assistant (Administrative Support), Mental Health and Substance Use

Burnaby, British Columbia, Canada 3 weeks ago

Burnaby, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 1 week ago

Administrative Assistant - Secretary Treasurer’s Department

Surrey, British Columbia, Canada 3 days ago

Burnaby, British Columbia, Canada 1 week ago

Administrative Assistant - Secretary Treasurer’s Department

Surrey, British Columbia, Canada 8 hours ago

Interim Library Administrative Assistant - Competition ID: 4136

Surrey, British Columbia, Canada 1 hour ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.