Dispatcher

Uni-Select Inc.; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

Bumper to Bumper, part of Uni-Select Inc., seeks a Delivery Coordinator in Canada. The role involves overseeing product deliveries, ensuring excellent customer service, and managing the logistics of driver coordination. Candidates should have a High School diploma and 1-3 years of related experience, along with strong customer service skills and the ability to handle heavy equipment. Join a dynamic team committed to success in the automotive industry.

Benefits

Comprehensive benefits and employee assistance program

Generous employer contribution to the pension plan

Employee discounts on automotive products

Career development opportunities

Qualifications

• 1 to 3 years’ experience in a related position.
• Valid driver’s license with a good record of conduct.
• Ability to lift heavy equipment (up to 50 pounds).

Responsibilities

• Coordinate all customer product deliveries and maintain communication with drivers.
• Ensure efficient delivery schedules and manage vehicle assignments.
• Conduct regular inspections and manage vehicle maintenance.

Skills

Customer service skills

Experience in delivery coordination

Education

High School diploma or equivalent

Job description

You will coordinate all customer product deliveries by coordinate drivers and company vehicles to deliver products to our customers within the established time frames while providing exceptional customer service.

What we can offer you:

• A competitive salary.

• Comprehensive benefits and employee assistance program accessible.

• A generous employer contribution to the pension plan.

• Complete insurance coverage.

• Employee discounts on automotive products.

• Career development opportunities.

• Work in a dynamic work environment you’ll be able to expand your skills.

Your Daily Contribution & Impact:

• Coordinate and follow up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, needs of inside and outside sales team members.

• Maintain constant communication with drivers in transit, or with customers about the status of orders

• Ensure efficient driving routes and assign deliveries to drivers based on location and priority

• Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations

• Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms and parts deliveries to drivers

• Ensure drivers enter delivery times into delivery tracking system, if available, or onto manual sheets

• Verify returns of customers' goods before credits are completed by the sales team, if applicable

• Pick and pack orders and ensure orders are accurate and ready for delivery

• Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensures reporting of any accidents as required

• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management

• Play an active role in the store’s cleanliness, organization and maintenance

• Make deliveries as required

• Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties

Expertise & Essential Skills:

• High School diploma or equivalent

• 1 to 3 years’ experience in related position

• Valid driver’s license and good record of conduct

• Excellent customer service skills

• Lifting of heavy equipment of up to 50 pounds

Why Bumper to Bumper?

We are a Canadian company in Boucherville, QC, part of the LKQ Group – North America's largest provider of alternative vehicle collision replacement products and the world's largest provider of alternative aftermarket parts. Our network includes over 190 auto parts stores and more than 80 automotive service providers operating in Canada under the Bumper to Bumper banner.

More than just a brand, Bumper to Bumper is a team of passionate individuals. With a fresh vision and a recently reinvigorated leadership team, collaboration is at the core of our success.

Join us to be part of a growing company and contribute to our ongoing success in the automotive industry.

Bumper to Bumper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Long live your career at Bumper to Bumper!

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About Us

We are Bumper to Bumper, the first homegrown collective of car people. We don’t work in automotive, we live for it. Bumper to Bumper is owned by Uni-Select Inc (TSX:UNS). For further information, visit www.uniselect.com .