Dispatcher

Allied Universal; Calgary; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Career growth

Health benefits

Training program

Job summary

Allied Universal in Calgary, AB is seeking a Security Dispatcher (full-time) to be the critical link between the site and our safety operations. You will provide real-time support during emergencies and coordinate field responses.

This role requires 1–3 years of dispatch experience, a high school diploma or equivalent, and the ability to work 12-hour rotating shifts including nights and weekends. Strong communication and computer skills are essential.

Qualifications

• 1–3 years of dispatch experience required.
• High school diploma or equivalent.
• Willing to work 12-hour rotating shifts, including holidays.
• Excellent verbal and written communication skills under pressure.
• Strong computer skills including security/alarm system navigation.

Responsibilities

• Receive emergency and non-emergency calls and dispatch services.
• Monitor CCTV, access control, and alarm systems.
• Communicate clearly with field personnel via radio/phone.
• Prioritize calls, manage manpower, and handle after-hour calls.
• Maintain calm under pressure and multi-task effectively.

Skills

Dispatch experience

Verbal & written communication

Computer skills

Education

High school diploma or equivalent

Tools

CCTV monitoring

Alarm systems

Job description

Company Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Dispatcher in Calgary, AB. We are seeking a Security Dispatcher to join our team in a steady, established industrial setting. In this high-responsibility role, you will act as the critical link between the site and our safety operations. You will provide real-time support for emergency incidents, monitor advanced security systems, and coordinate field responses. This position is ideal for a professional who thrives in fast-paced, high-stakes environments and is looking to build a career in emergency operations.

Job Title

Security Dispatcher-Full Time

Job Location

Calgary, AB

Pay Rate

$20.09 per hour

Shifts

Monday to Sunday: 0700-1900

Key Responsibilities

• Receive incoming emergency and non-emergency calls, dispatch appropriate services to incident locations, and act as the primary interface between Shell and external agencies during site-wide emergencies.
• Monitor CCTV cameras, access control, and security alarm systems, ensuring timely assessment and relay of information.
• Maintain clear, professional communication with field personnel via radio and telephone, even during high-volume periods.
• Effectively prioritize service calls, manage manpower allocation, and perform after-hour callouts. Utilize acquired tools and training to problem-solve on the go.
• Remain calm and composed under pressure; demonstrate the ability to multitask effectively while managing simultaneous communication streams.
• Immediately enact the public complaint process (e.g., noise complaints) and serve as the official emergency contact for Pipelines and the Sherwood Marketing Terminal. Operate all communication equipment in a consistently courteous, professional, and expedient manner.

Requirements

• 1–3 years of experience in a dispatch
• High school diploma or equivalent.
• Must be able and willing to work 12-hour rotating shifts, including days, nights, weekends, and statutory/religious holidays.
• Excellent verbal and written communication skills with the ability to provide clear, concise instructions under pressure.
• Strong computer skills, including the ability to navigate facility maps and monitor security/alarm systems.
• Prior security-related experience is considered an asset.
• Strong computer skills with the ability to interpret facility maps and navigate standard radio/telecommunications equipment.

Benefits

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.