Dispatch Supervisor

TST Solutions Inc.; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading transportation company in Burnaby seeks a Dispatch Supervisor to manage dispatch operations and ensure timely deliveries. The ideal candidate should have a high school diploma, with previous dispatch or call center experience being an asset. Strong organizational and communication skills are essential. Interested candidates should apply directly through the application link on the company website.

Qualifications

• Ability to handle people tactfully and professionally.
• Knowledge of the transportation industry is an asset.
• Previous dispatch or call center experience is an asset.

Responsibilities

• Manage operations at the Dispatch Center.
• Ensure accuracy of outbound loads.
• Schedule and dispatch workers based on requests.

Skills

Organization

Multi-tasking

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

TST-CF Express has been an industry leader for over 97 years, specializing in Less Than Truckload (LTL) Freight. With locations across Canada and strategic partnerships, we provide transportation services across North America.

We are currently hiring a Dispatch Supervisor responsible for planning, dispatching, and managing local pickups and deliveries. Industry experience, preferably within a unionized environment, is preferred.

Job Duties

• Manage operations at the Dispatch Center, including communication processes, procedures, and personnel.
• Maintain and execute the daily dispatch plan to ensure accuracy, efficiency, and timeliness of outbound loads.
• Receive and process transportation requests from customers.
• Provide accurate directions for pickup and delivery services.
• Schedule and dispatch workers based on requests or needs, using radios or telephones.
• Create and adjust dispatch schedules according to demand and performance.
• Monitor workloads and pursue additional resources when necessary.
• Track personnel and equipment locations to coordinate service and schedules.
• Resolve issues with drivers regarding packages, on-call status, and assignments.
• Verify and process driver delivery paperwork.
• Maintain up-to-date information on delivery equipment for drivers.
• Ensure open and effective communication with delivery personnel.
• Create and maintain logs for quality checks and assessments.
• Respond thoroughly and accurately to complaints.
• Adhere to company policies and procedures.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent.
• Previous dispatch or call center experience is an asset.
• Knowledge of the transportation industry (shipping, receiving, scheduling, freight) is an asset.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Ability to handle people tactfully and professionally at all times.
• Ability to work well under pressure.
• Flexibility and adaptability to change.
• Strong attention to detail.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Strong work ethic and team attitude.

HOW TO APPLY

Interested candidates should submit their cover letter and resume via our website or directly through the application link.

We appreciate all applicants' interest; only those meeting the qualifications will be contacted.

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