Dispatch & Route Planner

Kings Services; Rural Municipality of Headingley; Sur place; CAD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Dental care

Extended health care

Life insurance

On-site parking

RRSP match

Vision care

Résumé du poste

King's Services, based in Headingley, Manitoba, is seeking a Dispatch & Route Planner to coordinate daily service operations, schedule routes, and support drivers for reliable service. There is no bus access, so reliable transportation is required. Training includes ride-alongs with drivers.

The role reports to the Service Operations Manager and offers a start wage of $18–$25 CAD per hour depending on experience. English required; on-site work in Headingley.

Qualifications

• Advanced computer navigation and ability to learn new systems.
• Ability to call customers and drivers to solve problems.
• Team-based problem solving and collaboration.
• Direct, straight-forward communication style.
• Highly organized with spreadsheets and color-coded notes.
• Able to prioritize multiple demands.
• Strong problem-solving and decision-making skills.
• Capability to plan and coordinate operations efficiently.
• Reliable with strong follow-through on commitments.
• Dispatch experience is an asset but trainable.

Responsabilités

• Monitor routes using GPS to ensure services are delivered to customers.
• Respond to driver and customer concerns via radio, phone, and computer messaging.
• Review weekly routes for efficiency and avoid criss-crossing in the city.
• Make decisions on service delivery options for driver situations.
• Assess capacity for Sales requests.
• Direct drivers during chaotic moments.
• Route planning for following days and weeks.
• Provide help to team and perform other duties as assigned.

Connaissances

GPS routing

Customer calls

Team collaboration

Direct communication

Organized & detail-oriented

Prioritization

Problem solving

Operational planning

Reliability & follow-through

Formation

Secondary School (preferred)

Outils

GPS software

Description du poste

Are you excited by growth and opportunity?

Do you like to take initiative, serve, and connect with others? Do you thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team!

King's Services is Manitoba's leading provider of portable restroom, septic vacuum truck service, temporary fence panels, and waste management plumbing. Based in Headingley MB, we have provided essential service in the waste industry for more than 35 years. Learn more about King’s Services at www.kingsservices.com

The Opportunity:

We are looking for a Dispatch & Route Planner to join our team. The mission of the role is to coordinate daily service operations by effectively scheduling, routing, and assigning work, supporting drivers, and responding to changing needs to ensure routes are completed efficiently and customers receive reliable service.

This position reports to the Service Operations Manager. We have a structured training program that includes ridealongs with drivers.

We are located in Headingley, Manitoba. There is no bus service, so you must have reliable transportation to and from work.

Compensation: $18-25 per hour starting wage, depending on qualifications and experience.

What you’ll be doing:

• Monitoring trucks on routes using GPS to ensure services are delivered to customers
• Monitoring the 2-way radio, phone and computer messaging to respond to driver and customer concerns, as well as questions from other departments in the company
• Reviewing the week’s routes to ensure drivers are following an efficient path (instead of criss-crossing across the city!)
• Using your best judgement to make decisions about service delivery options for driver situations
• Determining capacity of operations for Sales requests
• Throwing out the plans and directing drivers by the seat of your pants when chaos hits
• Most of the day you will work with another dispatcher in addition to the multiple people in and out of the dispatch office. There will be a couple hours at the end of the day where you are by yourself once the most active part of the day has died down.
• Route planning for the following days and week
• Providing help to other members of the team when asked and performing other duties as assigned

The skills you bring:

• Advanced computer navigation skills, ability to learn new systems
• Ability and drive to pick up the phone and call customers and drivers in order to solve problems
• Ability to work with Team Members to solve problems
• ‘Straight shooter’ communication style
• Highly organized! That is, you love spreadsheets, documentation and colour-coded sticky notes.
• Prioritization - the ability to manage multiple demands at once
• Problem-solving and decision-making - with the ability to quickly adjust routes and plans as operational needs change
• Operational planning and coordination - the ability to organize people, vehicles, jobs, timing, route, priorities, and constraints so the day’s work is executed efficiently
• Reliability and follow-through on commitments, ensuring work and operational issues are followed through to completionDispatch experience an asset, but not required. It’s trainable!

Our Dispatch work environment: Can you see yourself working here?

• We hire people we will enjoy working with because we enjoy our work. We work too closely together to tolerate people with a negative attitude!
• We find our work fun and rewarding
• We are real, genuine people, no fakery. We deal with human waste, it doesn’t get more real than that.
• We enjoy the fast pace in the dispatch office
• We have many people who rely on our expertise and diligence to get the job done, and we take pride in being there for them
• We talk to each other respectfully and we respect the company structure
• We play well in the sandbox within our department and with other departments
• We believe that everyone in the company is working to be their best for King’s
• We thrive on making the impossible possible
• We laugh. A lot. …..and we also get down to business and get the work done.
• We live our core values. If you don’t have a positive attitude, don’t apply!
• We aren’t perfect. We have bad days and bad moments, but we learn from it and move on.

At King’s, we pride ourselves on our values:

Honesty and Integrity – Doing the right thing even when no one else is watching.

Sense of Urgency – Don’t wait for tomorrow to perform what can be accomplished today.

Positive Attitude – Be the person everyone wants to be around.

Hardworking – Dedicated people that go the extra mile.

Teamwork - Trust your team members to deliver at their very best. Each person's contribution is essential to the success of the Team!

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift, with occasional overtime
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

No experience necessary

Language:

English (required)

Work Location: In person