Dispatch Operator

EnPowered; Canada; On-site; CAD 85,000 - 120,000; Full time

Job summary

EnPowered is seeking a Dispatch Operator to join our small, fast-moving team. You will own market events, optimize customer savings, and directly control batteries in the field as markets evolve.

The role requires 2–5 years in the energy sector, with experience in dispatch or grid operations. You will work with AI-driven tools to forecast conditions, draft customer notifications, and continuously improve our EMS and decision processes.

Qualifications

• Two to five years in the energy sector, such as utility operations, grid or system operations, dispatch, or energy services.

Responsibilities

• Manage market events from start to finish.
• Monitor market conditions, decide when and how customers should respond, and run each event from the first alert to the all clear.
• You will start as part of the team making these calls and grow into the primary decision-maker.
• Call coincident peaks.
• Identify likely peak days and hours in IESO (Ontario 5CP), PJM, and NYISO using forecast models, weather data, and grid operator reports.
• Run demand response events.
• Assess IESO capacity auction events and the growing number of utility demand response programs.
• Decide what to pass on to customers, and manage activations through to settlement.
• Keep registrations, bids, and auction submissions on track.
• Manage unique, customer-specific opportunities.
• Each site has its own equipment, operating limits, and savings opportunities.
• Find them, build a plan for each customer, and carry it out using batteries and flexible loads, without compromising the commitments we've made to that customer.
• Control assets through our energy management system (EMS).
• Dispatch batteries directly, set and monitor operating limits, and work with our engineering team to improve these tools over time.
• Keep customers informed.
• Make sure every event notification is accurate, on time, and tells customers exactly what to do.
• Train our AI tools.
• Review the agent's recommendations and drafts, correct them, and record your reasoning so they improve.
• Test them against historical events and suggest new data they need.
• Review results and find new opportunities.
• After every event and every season, compare decisions with outcomes and turn what you learn into better procedures and tools.
• Track new programs, rule changes, and market opportunities, and bring recommendations to the team.

Job description

About EnPowered

Electricity grids are under more pressure every year. Demand is rising with electrification and reshoring, heat waves push peak usage higher, and more of our supply comes from intermittent wind and solar that rise and fall with the weather. To support our economy as we transition to cleaner energy, grids need flexibility: customers who can store energy when it is plentiful and/or reduce their draw when the grid is stretched. EnPowered makes that flexibility simple and profitable for businesses. We support hundreds of large commercial, industrial, and institutional businesses in Ontario and the U.S., helping them to avoid costly price spikes. Together they save $50-100M a year, while reducing their demand when the grid needs it most. We also control the largest fleet of behind-the-meter battery assets in Canada. For industrial sites that need reliable backup power, we install batteries at no upfront cost, then own and operate them in energy markets on the customer's behalf. The customer gets resilience and lower energy costs without changing how they run their business.

Our vision:

Every business and home is actively participating in the electricity grid.

Our mission:

Enabling a profitable transition to sustainable energy.

How we work

Small team, clear ownership. We are a small team, split into five cross-functional capability teams. The people who build our tools work directly with the people who use them, and everyone knows which outcomes they are responsible for. AI is part of everyone's job. We get a lot done for a team our size, partly because everyone uses AI to solve their own problems. Everyone has access to all of our data and the latest AI models, and is expected to use them to excel in their role. We move fast and improve constantly. We set ambitious goals every quarter, break them into monthly milestones, and check progress as a team every week. We would rather ship something useful this week and improve it next week than wait for perfection. This allows us to learn quickly, adapt on the fly, and move faster than other companies.

The role: Dispatch Operator

Our customers save money by changing when and how they use electricity. As our Dispatch Operator, you will be part of the team owning every market event we manage on their behalf, with one goal: maximize their savings while minimizing disruption to their operations. That covers coincident peaks, demand response, monthly demand charges, and energy arbitrage across IESO, PJM, and NYISO, with more markets coming. More and more, it also means directly controlling batteries in the field as energy markets keep changing. The companies that win in this market are the ones that adapt fastest, so you will be expected to use AI to stay at the cutting edge. Our peak calling agent already analyzes forecasts, weather, and grid conditions, recommends decisions, and drafts customer notifications. You will run tools like this in live events, challenge their recommendations, and keep improving them so we keep beating the market for our customers.

What you'll do

• Manage market events from start to finish.
• Monitor market conditions, decide when and how customers should respond, and run each event from the first alert to the all clear.
• You will start as part of the team making these calls and grow into the primary decision-maker.
• Call coincident peaks.
• Identify likely peak days and hours in IESO (Ontario 5CP), PJM, and NYISO using forecast models, weather data, and grid operator reports.
• Run demand response events.
• Assess IESO capacity auction events and the growing number of utility demand response programs.
• Decide what to pass on to customers, and manage activations through to settlement.
• Keep registrations, bids, and auction submissions on track.
• Manage unique, customer-specific opportunities.
• Each site has its own equipment, operating limits, and savings opportunities.
• Find them, build a plan for each customer, and carry it out using batteries and flexible loads, without compromising the commitments we've made to that customer.
• Control assets through our energy management system (EMS).
• Dispatch batteries directly, set and monitor operating limits, and work with our engineering team to improve these tools over time.
• Keep customers informed.
• Make sure every event notification is accurate, on time, and tells customers exactly what to do.
• Train our AI tools.
• Review the agent's recommendations and drafts, correct them, and record your reasoning so they improve.
• Test them against historical events and suggest new data they need.
• Review results and find new opportunities.
• After every event and every season, compare decisions with outcomes and turn what you learn into better procedures and tools.
• Track new programs, rule changes, and market opportunities, and bring recommendations to the team.

What you bring

Required Two to five years in the energy sector, such as utility operations, grid or system operations, dispatch, or energy services. A solid under