Dispatch Operator

Burnaby; Burnaby; On-site; CAD 39,000 - 52,000; Part time

Job summary

The City of Burnaby is seeking a Dispatch Operator to be the central link for communication and coordination at the Laurel Street Works Yard. This auxiliary position involves receiving and relaying messages, responding to public inquiries, and routing requests to the correct department or staff member.

You will verify credentials, issue visitor passes, monitor CCTV, and maintain dispatch records while using databases, spreadsheets, and word processing tools to support daily operations.

Qualifications

• Grade 12 or equivalent with related radio communications experience.
• Ability to communicate clearly with staff and the public.
• Experience maintaining dispatch files and clerical records.
• Proficient with databases, spreadsheets and word processing tools.

Responsibilities

• Record and relay telephone and radio messages and inquiries.
• Direct callers to the appropriate department or personnel.
• Verify visitor credentials and issue passes; monitor CCTV and conduct security checks.
• Maintain dispatch records and support daily operations with clerical tasks.
• Support on-call and rotating shifts as required, including weekends and holidays.

Skills

Radio communications

Public inquiries

Clear communication

Education

Grade 12

Tools

Databases

Spreadsheets

Word processing

Job description

Are you interested in an exciting opportunity to be at the center of communication and coordination for the Laurel Street Works Yard? The City of Burnaby is seeking a Dispatch Operator to work on an auxiliary basis. In this important role, you will receive and relay telephone and radio messages, respond to public inquiries, and connect callers with the appropriate department or individual. You will have the opportunity to provide information, exercise sound judgment while following established procedures, and ensure messages and requests are accurately communicated to the appropriate field personnel.

You will have the opportunity to play a key role in supporting daily operations by recording and relaying messages, complaints, and emergency information, transmitting radio communications to work crews and equipment operators, and serving as a vital link between the public and City services. You will also verify credentials of visitors requesting site access, issue visitor passes, monitor CCTV systems, conduct security checks, and help maintain a safe and efficient operating environment. If you enjoy helping people, thrive in a fast-paced setting, and take pride in providing excellent customer service, this could be the perfect role for you!

Qualifications include the completion of Grade 12 supplemented by related experience in radio communications, or an equivalent combination of training and experience. You will bring sound knowledge of vehicles, equipment, materials, and operational procedures, along with the ability to communicate clearly and effectively with staff and the public. The ideal candidate will be able to accurately relay information by telephone and radio, maintain clerical records and dispatch files, and confidently use databases, spreadsheets, and word processing applications to support daily operations.

Pay Rate: $32.88 per hour + 12% in lieu of benefits

Location: Laurel Street Works Yard, 5780 Laurel Street

Hours of work: This is an auxiliary position, hours and shifts are based on operational requirements and do not provide guaranteed hours of work, which may include on-call shifts. We require individuals to work rotating shifts on weekends and holidays, plus Monday to Friday as needed. Typical shifts are day shift 7am-3pm, afternoon shift 3pm-11pm and night shift 11pm-7am.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.