Dispatch Coordinator

City of Grande Prairie; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local municipal government in Canada seeks a Dispatch Coordinator for its Transit Department. Responsibilities include supervising dispatch staff, ensuring service delivery, and managing operational performance. Candidates should have leadership experience and relevant qualifications. The role offers a starting salary of $36.11 per hour and a comprehensive benefits package, emphasizing diversity and inclusion in the workplace.

Benefits

Comprehensive benefits package

Qualifications

• 5 years of Leadership & Supervisory Experience.
• Valid Class 5 License and clear Driving Record.
• Clear Criminal Record & Vulnerable Persons Check.

Responsibilities

• Directly supervise Dispatch office staff and Community Transit Operators.
• Ensure adherence to scheduling, service and labour standards.
• Monitor on-road performance and schedule adherence.

Skills

Leadership & Supervisory Experience

Customer Service

Dispatching and Scheduling

Education

High School graduation plus 2 years post-secondary education

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Transit Department is looking for a dedicated Dispatch Coordinator to join the team.

Position Responsibilities

Under the general leadership and guidance of the Director of Transit Services, the Transit Operations Dispatch Coordinator is responsible for ensuring transit service is consistently delivered in a cost-effective manner with a deliberate focus on customer and community needs.

• Directly supervising the Dispatch office staff and Community Transit Operators.
• Assisting in the oversight of the Conventional Operators in their daily duties.
• Ensuring adherence to scheduling, service and labour standards.
• Assisting dispatchers to provide Conventional, On-Demand and Accessible Transit dispatching and routing services to seniors, disabled individuals, and the public.
• Ensure workforce assignments are fulfilled, assignment of buses, and charters are scheduled.
• Liaise with the Fleet Department as needed in a respectful and cooperative manner.
• Monitor on road performance, schedule adherence and route performance using various methods to ensure integrity of schedules and public interface.
• Performance management through both disciplinary and non-disciplinary measures.
• Support Transit Leadership Team both in terms of direction, project development, and communication.
• Respond to and manage incidents, safety concerns, and citizen complaints/inquiries.
• Ongoing coaching of staff, reviews of safety procedures and assessing for hazards.
• Developing and implementing corrective actions to unsafe acts or conditions as they are found or reported. Fostering a positive safety culture that is proactive, supportive, and efficient.
• Will be required to participate in the on-call rotation.
• Perform additional tasks as required.
  
  

Qualifications

• High School graduation plus 2 years post post-secondary education.
• 5 years of Leadership & Supervisory Experience.
• Valid Class 5 License and clear Driving Record.
• Clear Criminal Record & Vulnerable Persons Check.
• Extensive Customer Service experience.
• Dispatching and Scheduling experience preferred.
  
  

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Starting Salary $36.11 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.
• This posting will be open until a suitable candidate(s) is/are found.
  
  

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.