Dispatch Clerk - Public Service Representative I

City of Edmonton; Edmonton; On-site; Full time

Job summary

A municipal government is looking for a highly organized Dispatcher to join their Parks and Roads Services team in Edmonton. The Dispatcher will manage service requests, interact with various stakeholders, and ensure effective communication for smooth operations. Ideal candidates will have strong communication skills and at least 3 years of public relations experience. The position offers 40 hours of work per week with a salary range of $56,520 to $70,872 annually.

Qualifications

• Grade 12, supplemented by related courses in call centres, public relations, communications.
• Minimum 3 years of public relations experience or 5 years with 2 years in dispatching.
• Proficiency with computer applications and two-way radio systems.

Responsibilities

• Receive and redirect service requests.
• Use GPS dashboard and two-way radio to communicate with operators.
• Assess 311 service requests for road and park maintenance.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Time management

Ability to multitask

Education

Grade 12 with additional courses

3 years of public relations experience

2 years of dispatching experience

Tools

SAP software

Job description

Dispatch Clerk - Public Service Representative I

Dispatch Clerk - Public Service Representative I

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The City of Edmonton is looking for a highly organized and efficient individual to join our Parks and Roads Services team as a Dispatcher. As the central point of contact for all maintenance and service requests, you will play a crucial role in ensuring the smooth operation of our parks and roadways. If you have a strong work ethic, excellent communication skills, and a commitment to providing exceptional public service, we encourage you to apply!

The Dispatcher is responsible for receiving and redirecting service requests, dispatching the necessary resources, and ensuring the timely completion of work orders. This role involves extensive interaction with 311, equipment operators, supervisors, and other stakeholders, requiring exceptional interpersonal and problem-solving skills. The successful candidate will have a strong understanding of the City of Edmonton's policies and procedures, as well as the ability to work independently and as part of a team.

What will you do?

• Receive and respond to various Road Maintenance requests from EPS, Fire, Utilities, Field staff, On-call staff, and others
• Main contact for ENVISO spill reporting line for COE employees and contractors
• Receive and assess 311 service requests for maintenance of roadways and park operations
• Determine the severity of service requests and dispatch the appropriate resources
• Use a GPS dashboard and two-way radio system to efficiently locate and communicate with equipment operators
• Answer after-hours calls for Traffic Operations, dispatching standby personnel as needed
• Answer Occupational Health and Safety (OHS) calls, providing assistance and escalating to OH&S consultants as required

Qualifications :

Grade 12, supplemented by related courses in call centres, public relations, communications, and a minimum of 3 years of public relations experience; OR

Completion of Grade 12 and a minimum of 5 years of public relations experience, including a minimum of 2 years of dispatching experience

Proficiency with computer applications and two-way radio systems

Assets :

Working knowledge of Parks and Roadway maintenance activities

Experience with SAP software

Skills required for success :

Excellent communication, interpersonal, and problem-solving skills

Ability to work independently and as part of a team

Ability to multitask and prioritize work in a fast-paced environment

Strong organizational and time management skills

Ability to work rotating shifts, including evenings and weekends

Solid understanding of COE roadway grid system, ability to extract location information quickly, and provide enhanced navigation to all field staff, emergency personnel and other partners

Alignment to our Cultural Commitments and Leadership Competencies ( https : / / bit.ly / 4brRrXm )

Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment :

Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

Work Environment :

The Dispatch Clerk works in a fast-paced, 24 / 7 dispatch centre environment. The position requires the ability to sit for extended periods and work with multiple computer screens and communication devices.

Note : This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton / Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail] . Learn more about our benefits https : / / bit.ly / COEbenefits

Up to 1 permanent full-time position available

Hours of Work : 40 hours per week

Salary Range : $27.069 - $33.943 (Hourly); $56,520.070 - $70,872.980 (Annually)

Talent Acquisition Consultant : AM / VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Government Administration

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