Dispatch and Scale Clerk

Lafarge Canada; Paris; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the construction industry is seeking a Dispatch & Scale Clerk to ensure the safe and timely delivery of materials. The role involves communication with customers and hauliers, logistics coordination, and administrative support. Ideal candidates will demonstrate proficiency in Microsoft Office and effective teamwork. This position offers a dynamic environment emphasizing safety and efficiency, with opportunities for career growth within the organization.

Benefits

Flexible Health & Dental benefits

Generous Pension Plan

Access to financial planning programs

Employee and Family Assistance Program (EFAP)

Mental health support

Service recognition awards

Perks & discounts

Online learning platforms

Qualifications

• Proficient in Microsoft Office, especially Excel.
• Experience in dispatching and customer service roles is valuable.
• Detail-oriented with strong teamwork skills.

Responsibilities

• Ensure timely and safe shipment of materials.
• Coordinate dispatch operations and manage delivery schedules.
• Assist with administrative tasks including PO creation and payroll.

Skills

Microsoft Office

Communication

Customer Service

Teamwork

Attention to Detail

Job description

Requisition ID: 13760

Location:

Paris, ON, CA, N3L 3E3

Pay Type: Hourly

Company Overview

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.

Description:

About The Role

The Dispatch & Scale Clerk’s primary objective is the successful and safe shipment of materials to the customer. This includes frequent communication with customers and haulers, processing remote tickets, verifying shipment details and coordinating the dispatch of materials to ensure a timely and safe delivery. Their second objective is providing the customer with a professional level of service by upholding Lafarge Brand appearance and courteous communication. In addition to these objectives they will assist in PO creation, work orders, payroll, and other administrative duties. In addition to the core duties of dispatch & remote ticketing, the Dispatch & Scale Clerk may be asked to assist with leave coverage by traveling to front-end locations to perform weighmaster duties in the absence of regular staff. This may include coverage for medical appointments, emergencies, or scheduled vacations.

What You’ll Accomplish

• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.
• Follow the Dispatch Daily Checklist to identify, record, and communicate changes to Dispatch aiming to minimize delivery disruptions to the customer.
• Assign and coordinate trucks and personnel for deliveries, ensuring on-time and efficient use of resources, including planning routes, managing delivery schedules, and communicating with drivers and customers.
• Practice good housekeeping principles in all areas of work including the scale house and yard, ensuring the scale house and surrounding area is kept safe, presentable and functional.
• Operate APEX system according to standard operating procedures to check/tare in trucks and produce weigh-bills/tickets for the shipment of goods in an accurate and timely manner (ie: no overloads).
• Collect documentation as per Front-End guideline for transport vehicles and transfers to the LM.
• Proactively communicate customer, transport and system issues with LM, sales and back-office to ensure timely resolution.
• Collect money for cash sales and reconciles against register as prescribed by control procedures.
• Administer resale ticket entry into APEX system in a timely and accurate fashion according to standard operating procedures to meet or exceed established OPIs for customer on-time and accurate invoicing.
• Assist in PO creation, receiving, work orders, payroll, and other reporting as required through SAP.
• Provide assistance via phone or face-to-face contact with visitors and direct them to appropriate personnel for further assistance.
• Where required, support the Logistics Manager by following the Load & Scale Policy and STP Policy programs.
• Produce daily, weekly and monthly reports as prescribed by Standard Operating Procedures and Policies.
• Responsible for safety, hazard and violations reporting for drivers on site.
• Operating SAP/APEX systems (ticketing, PO, reports), while adhering to STP and load & scale policies.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.
  
  
  

What We’re Looking For

• Microsoft Office proficiency.
• Excellent computer skills and proficient in Excel.
• Experience working with customers / dispatching.
• Ability to work / communicate effectively as a member of a team, while being detail-oriented, thorough and accurate.
• Positive and optimistic attitude and ability to work well under pressure.
  
  
  

Additional Requirements:

• Knowledge of the construction industry would be an asset, but not essential.
• Travel Requirements: 20%
• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
  
  
  

What We Offer

• Flexible Health & Dental benefits coverage for you and your dependents.
• A generous Pension Plan designed to support you through various stages of your career and life.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Easy access to mental health and well-being support.
• Service recognition awards to celebrate your contributions.
• Perks & discounts on a variety of products and services.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Financial support for new parents beyond statutory benefits.
• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job.
  
  
  

We thank you for your interest. Please note that this posting is for an existing vacancy, and only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Your Holcim Experience

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Benefits

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call [phone] or email [e-mail]. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.