Disbursement Associate (18-month contract)

foresters; Toronto; Hybrid; CAD 43,000 - 63,000; Full time

Job summary

Foresters Financial is seeking a Disbursement Associate for an 18‑month contract in Ontario. You will review documents, process disbursements, and manage settlements and rollovers up to $50,000, while handling complex calculations and compliance with relevant legislation.

You’ll collaborate with internal teams, support inquiries, and help ensure service level targets are met, with hybrid work and occasional holiday coverage. The role emphasizes accuracy and customer service.

Qualifications

• Knowledge of relevant state/provincial legislation.
• Strong computer skills; Word, Windows and Excel basics.
• Excellent written and verbal communications.
• Strong organization skills; capable of handling workload.
• Knowledge of Foresters products.
• Excellent math skills and accurate calculations.
• Customer service focus within a team.
• Experience with Vantage system is an asset.
• LOMA or other self development participation.
• Ability to work rotating shift 8:00am–8:00pm and some Canadian holidays.

Responsibilities

• Examine documents to ensure legal/contractual requirements met.
• Input data to generate worksheets and initiate claims/settlements.
• Authorize settlement/rollover cheques up to $50,000.
• Perform calculations: cash values, dividends, tax gains, withholding tax.
• Maintain pending files and follow up monthly.
• Set up loan repayments and audits.
• Prepare specification pages; rider adjustments on partial surrenders.
• Apply external rollovers to certificates; verify funds tax source.
• Interpret divorce decrees, bankruptcy, power of attorney forms.
• Process monthly dividend run and reminders.
• Support team during vacations and peak periods.
• Achieve/improve SLA and identify process improvements.
• Handle inbound service-related calls for processing.
• Coordinate with internal/external stakeholders to obtain missing requirements.
• Assist other Operations teams as needed.
• Support user acceptance testing and projects.

Skills

Legislation knowledge

Excel

Communication

Organization

Foresters products

Math skills

Customer service

Vantage system

LOMA training

Shift flexibility

Tools

Word

Windows

Vantage system

Job description

Role Title

Disbursement Associate (18-month contract) Purpose of role

The Disbursement Associate is accountable for receiving, analyzing, calculating and processing disbursements; handling title changes (ownership, assignment and name changes), internal and external rollover of monies, and managing field and member inquiries related to these functions in order to satisfy our customer.

Job Description

Key Responsibilities

• Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request.
• Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations.
• Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000.
• Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax).
• Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis.
• Set up loan repayments, investigate and calculate loan audits.
• Prepare new specification pages and makes any rider adjustments on partial surrenders.
• Apply external rollover monies to certificates, notify member and verify tax source of funds.
• Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request.
• Process monthly dividend run and reminder notices.
• Assist and support other team members as required during vacation, absences and peak workload periods
• Achieve or improve on established SLA's while identify opportunities for process improvements.
• Answer inbound service related calls regarding all aspects of processing business with Foresters.
• Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions.
• Assist other teams within Operations as needed.
• Assist with user acceptance testing and projects when required.
• Quality review and provide constructive feedback.

Key Qualifications

• Related experience with knowledge of relevant state/provincial legislation.
• Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel.
• Excellent written and verbal communications skills.
• Strong organization skills and flexible to demanding workload.
• Knowledge of Foresters products.
• Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy.
• Demonstrated strong customer service focus within a team environment.
• Knowledge of Vantage system an asset.
• Participation in LOMA or other self development
• Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays.

#LI-Hybrid

Salary Range:
$43,000 - $63,000

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.