Disability Claims Specialist, Individual Claims

0000050824 RBC Life Insurance Company; Waterloo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a Disability Claims Specialist to assess and manage individual disability claims in Waterloo, Canada. The successful candidate will require post-secondary education and at least two years of experience in claims case management. Strong communication and analytical skills are essential, along with proficiency in Microsoft tools. This full-time position offers a comprehensive rewards program and promises a dynamic working environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Development coaching

Job opportunities across business areas

Qualifications

• Minimum 2 years of Disability claims case management experience.
• Strong communication skills—verbal and written in English.
• Basic math skills with a solid understanding of financial information.

Responsibilities

• Review and approve claims based on policy contracts.
• Deliver top-tier client service while managing reputational risk.
• Handle high volume of claims, calculate payments, and support clients.

Skills

Communication skills

Problem-solving

Time management

Client service skills

Analytical thinking

Education

Post-secondary education or college diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Tableau

Job description

Job Description

What’s the Opportunity? As a Disability Claims Specialist, you’ll assess and manage individual disability claims, ensuring they’re reviewed fairly, processed accurately, and paid on time. You’ll collaborate closely with your team using digital tools, all while delivering excellent client service. Additionally, you’ll play a key role in managing risk strategies that impact the company’s reputation, regulatory risks, client relationships, financial results, and business retention.

What Will You Do?

• Assess: Review and approve claims based on policy contracts.
• Client Service: Deliver top-tier service while managing reputational risk.
• Claims Management: Handle a high volume of claims, calculate payments, and support clients in returning to work.
• Analysis & Negotiation: Make timely decisions, explain them clearly, and resolve issues with clients and partners.
• Risk Management: Strategically manage legal, financial, and reputational risks.
• Organization: Maintain detailed records and follow all necessary procedures.
• Time Management: Prioritize tasks and manage your workload efficiently to meet deadlines.
• Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and return to work.
• Privacy: Protect sensitive information and ensure confidentiality.
• Team Collaboration: Work effectively with your team and others throughout the claims process.

What Will You Need to Succeed? Must-Have

• Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management experience.
• Preferred background in healthcare, finance, or a related field, including reviewing medical and financial details as well as policy language.
• Strong communication skills—both verbal and written in English.
• Excellent problem-solving and decision-making skills.
• Basic math skills with a solid understanding of financial information.
• Ability to manage multiple tasks and stay organized.
• Exceptional client service and phone skills, with the ability to handle conversations empathetically.
• Ability to work independently, effectively manage time, and prioritize tasks strategically to deliver maximum impact.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong analytical thinking and a risk-management mindset.

Nice to Have:

• Ability to adapt and manage change effectively.
• Familiarity with data analytics and experience using Tableau.

What’s in it for you: We thrive on the challenge to be our best, foster progressive thinking, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation.
• RBCI software tools to boost your productivity.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on greater responsibilities over time.
• Access to various job opportunities across different business areas and locations.

Job Details:

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA
• City: MISSISSAUGA
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full-time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-07-30
• Application Deadline: 2025-08-13 (Applications accepted until 11:59 PM the day before the deadline)

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We foster a respectful and supportive environment where employees can perform at their best, collaborate effectively, drive innovation, and grow professionally. We are committed to policies and programs that promote respect, belonging, and opportunity for all.

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