Disability Claims Management Specialist

STRIVE Recruitment Inc.; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A local recruitment agency is seeking a Disability Claims Management Specialist in Metro Vancouver. This role involves managing disability claims, ensuring compliance, and providing excellent support to members. Candidates should have at least 3 years of experience in claims management and hold a relevant post-secondary degree. Familiarity with Microsoft Office and strong communication skills are essential. This position offers a collaborative environment focused on service excellence.

Qualifications

• Minimum of 3 years’ experience in disability claims management.
• Solid understanding of medical terminology and disability plan provisions.
• Ability to manage sensitive information and competing priorities.

Responsibilities

• Manage a caseload of disability claims effectively.
• Coordinate with claimants and healthcare providers.
• Provide professional communication throughout the claims lifecycle.

Skills

Strong organizational skills

Excellent communication skills

Attention to detail

Case management skills

Education

Post-secondary degree in a relevant field

CEBS designation

Tools

Microsoft Office

Claims management systems

Job description

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About Us

STRIVE is a Vancouver-based recruitment firm specializing in Accounting & Finance, Corporate Administration, and Operations. We pride ourselves on a transparent, genuine, and consultative approach. Our proactive recruitment strategy enables us to connect with high-caliber professionals for specialized and often hard-to-fill roles. Our philosophy centers on deeply understanding both client and candidate motivations, requirements, and objectives.

THE ROLE

We’re partnering with a reputable organization that provides administrative support for employee benefit programs, including disability case management. This role sits within the Claims department, supporting a team dedicated to ensuring timely and accurate adjudication of disability claims across British Columbia. You will report to the Manager of Disability & Benefits, and contribute to delivering exceptional service in a fast-paced environment. As a Disability Claims Specialist, you will be responsible for the end-to-end handling of disability claims, ensuring timely adjudication and seamless service delivery to plan members. This role requires a high level of attention to detail, empathy, and sound judgment, as you’ll be working closely with both internal teams and external stakeholders to manage complex cases with care and accuracy.

Responsibilities

• Managing a caseload of short- and long-term disability claims, including eligibility assessments, documentation review, and decision-making in accordance with policy and legislation
• Coordinating directly with claimants, healthcare providers, and external consultants to gather medical information and support return-to-work planning
• Reviewing and approving benefits payments while maintaining accurate and up-to-date claim records
• Ensuring all claims are handled in a timely and compliant manner, meeting internal service standards and regulatory requirements
• Providing clear, professional communication to claimants and stakeholders throughout the claims lifecycle
• Identifying opportunities to improve internal processes and contributing to the ongoing refinement of case management practices
• Collaborating with HR, benefits administrators, and third-party vendors to ensure smooth claims transitions and continuity of care
• Maintaining the confidentiality and security of all personal and health-related information in line with privacy legislation

Requirements

• A post-secondary degree in a relevant field; a CEBS designation (or progress toward it) is considered a strong asset
• A minimum of 3 years’ experience in disability claims management, benefits adjudication, or a related group benefits or insurance environment
• Solid understanding of medical terminology, disability plan provisions, and applicable legislation
• Strong organizational and case management skills, with the ability to handle sensitive information and competing priorities
• Proficiency in Microsoft Office (particularly Excel and Outlook) and familiarity with claims or case management systems
• Excellent communication and interpersonal skills - able to liaise professionally with claimants, healthcare providers, and internal teams
• High attention to detail, strong documentation habits, and the ability to make sound, timely decisions
• A team-oriented mindset with a commitment to service excellence and confidentiality