Disability Claims Analyst, Group Insurance

RBC Insurance Group; Winnipeg; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Disability Claims Analyst to adjudicate and manage claims while ensuring superior client service and compliance with policies. The ideal candidate possesses a background in healthcare or equivalent experience, strong analytical skills, and a commitment to professionalism. Flexible work options and a comprehensive benefits package are offered. Join us to make a significant impact in the lives of our clients.

Benefits

Flexible work options

Competitive pay

Career growth tools and training

Total Rewards program with benefits

Qualifications

• Fluency in English, both oral and written.
• Ability to work independently, managing time and organization effectively.
• Experience in disability claims, especially in group disability claims.

Responsibilities

• Adjudicate claims using a multidisciplinary model.
• Provide high-level customer service.
• Manage a large caseload and communicate decisions.

Skills

Analytical skills

Decision-making

Customer service

Multitasking

Education

Post-secondary education in healthcare or related fields

Job description

Disability Claims Analyst, Group Insurance

Join to apply for the Disability Claims Analyst, Group Insurance role at RBC Insurance.

What is the opportunity?

The role is available in the following provinces: Ontario, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island.

As a Disability Claims Analyst, you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will ensure claims are recertified and paid according to policy and procedures, while delivering superior client service. You will also apply risk management strategies impacting financial results, reputation, regulatory compliance, client relationships, and business retention.

What will you do?

1. Adjudicate claims using a multidisciplinary model to ensure objective, fair, and thorough assessments, complying with policies and regulations.
2. Provide high-level customer service and manage reputational risk.
3. Manage a large caseload, calculate benefits, and implement claims management and return-to-work strategies.
4. Communicate approval or denial decisions professionally to clients.
5. Handle sensitive information carefully to maintain confidentiality.
6. Communicate effectively with team members, stakeholders, and partners to ensure collaboration from initiation to closure.

What will you need to succeed?

Must-have

• Post-secondary education in healthcare or related fields, or equivalent work experience.
• Fluency in English, both oral and written.
• Strong analytical, decision-making, and multitasking skills.
• Excellent customer service skills, including communicating complex information with professionalism and empathy.
• Ability to work independently, managing time and organization effectively.
• Ability to meet technological and confidentiality requirements (e.g., private space, internet connectivity).

Nice-to-have

• Ability to manage change effectively.
• Experience in disability claims, especially in group disability claims.

What’s in it for you?

We foster growth through challenging work, progressive thinking, and collaboration. Our benefits include flexible work options, competitive pay, tools and training for career growth, and a Total Rewards program with benefits, retirement plans, and more. RBC supports flexible work arrangements, details to be discussed with the hiring manager.

Additional Details

Location: Meadowvale Business Park, 6880 Financial Dr, Mississauga, Canada

Hours: 37.5/week

Employment Type: Full-time, Salaried

Posted Date: 2025-07-15

Application Deadline: 2025-07-31

Inclusion and Equal Opportunity Employment

At RBC, we promote an inclusive workplace with diverse perspectives, supporting our employees to perform at their best, collaborate, and grow. We are committed to policies that foster respect, belonging, and opportunity for all.

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