Disability Claims Analyst, Group Insurance

RBC Insurance Group; Toronto; On-site; CAD 43,000 - 85,000; Full time

Job summary

A leading insurance provider is seeking a Disability Claims Analyst in Ontario to manage and adjudicate disability claims. You will ensure claims are processed according to policy and deliver exceptional client service. Candidates should have a background in healthcare or related fields and possess strong analytical and communication skills. This role offers a full-time position with competitive pay and the potential for growth.

Benefits

Total Rewards program including flexible benefits

Career development programs

Career growth support

Qualifications

• Must be fluent in English, both oral and written.
• Strong analytical, critical thinking and decision-making skills.
• Excellent customer service and telephone skills.

Responsibilities

• Adjudicate disability claims and manage caseloads.
• Provide the highest level of customer service.
• Professionally communicate decisions to clients.

Skills

Analytical skills

Customer service

Critical thinking

Communication skills

Education

Post-secondary education in healthcare or related field

Job description

Disability Claims Analyst, Group Insurance

Join to apply for the Disability Claims Analyst, Group Insurance role at RBC Insurance

Disability Claims Analyst, Group Insurance

Join to apply for the Disability Claims Analyst, Group Insurance role at RBC Insurance

What is the opportunity?

The role is available in the following provinces : Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.

As a Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

Job Summary

Job Description

What is the opportunity?

The role is available in the following provinces : Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.

As a Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements
• Provide the highest level of customer service and manage reputational risk
• Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warranted
• Professionally communicate approval or denial decisions to clients
• Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close

What will you need to succeed?

Must-have

Post-secondary education, preferably in healthcare or related field, or related work experience

Fluency in English, both oral and written

Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities

Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions

Ability to work independently in a structured environment, with proven time management, organizational and problem-solving skills

Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

Ability to effectively manage change

Proven disability claims experience, ideally in Group Disability Claims

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your career

Flexible work / life balance options

Sophisticated RBCI software tools to boost your productivity

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

Job Skills

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address :

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City : MISSISSAUGA

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : INSURANCE

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-07-15

Application Deadline :

2025-07-31

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Industries

Insurance, Banking, and Financial Services

Referrals increase your chances of interviewing at RBC Insurance by 2x

Sign in to set job alerts for “Claims Analyst” roles.

Claim Professional – Auto Physical Damage

Toronto, Ontario, Canada $43,500.00-$85,000.00 2 weeks ago

Toronto, Ontario, Canada $43,500.00-$85,000.00 2 weeks ago

Intermediate / Senior Claims Adjuster (Liability / Bodily Injury), HYBRID, (Toronto, ON)

Claims Representative III, Bodily Injury

Claims Representative III, Bodily Injury

Intermediate Property Claims Field Adjuster, HYBRID (Markham, ON)

Intermediate / Senior Claims Adjuster (Liability / Bodily Injury), HYBRID, (Toronto, ON)

Claims Representative II, Bodily Injury (Comm & Farm)

Claims Representative II, Bodily Injury (Comm & Farm)

Disability Claims Specialist, Group Insurance

High-Net-Worth Claims Adjuster (Auto Claims)

Intermediate Property Claims Field Adjuster, HYBRID (Markham, ON)

Ovation (High-Net-Worth) Claims Specialist

High-Net-Worth Claims Adjuster (Auto Claims)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr