Disability Claims Analyst, Group Insurance

Royal Bank of Canada>; Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services organization is seeking a Disability Claims Analyst to adjudicate and manage disability claims. The ideal candidate will have strong analytical and communication skills, with a focus on providing exceptional customer service. This full-time role offers flexible work arrangements and emphasizes a supportive and innovative workplace culture.

Benefits

Flexible work arrangements

Career development

Competitive pay

Advanced software tools

Qualifications

• Post-secondary education, preferably in healthcare or related fields, or equivalent work experience.
• Fluency in English, both oral and written.
• Strong analytical, decision-making, and multitasking skills.
• Excellent customer service and communication skills.
• Ability to work independently, managing time and problems effectively.

Responsibilities

• Adjudicate claims using a multidisciplinary model.
• Provide high-level customer service and manage reputational risk.
• Calculate benefit payments and implement claims management strategies.
• Communicate approval or denial decisions professionally.

Skills

Analytical skills

Decision-making

Multitasking

Customer service

Communication

Fluency in English

Education

Post-secondary education in healthcare or related fields

Job description

The role is available in the following provinces: Ontario, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island.

As a Disability Claims Analyst, you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. Your responsibilities include ensuring claims are recertified and paid according to policy and procedures, while delivering superior client service. You will also apply risk management strategies impacting the company's financial results, reputation, regulatory compliance, client relationships, and business retention.

What will you do?

1. Adjudicate claims using a multidisciplinary model to ensure objective, fair, and thorough assessments, complying with policies, procedures, and regulations.
2. Provide high-level customer service and manage reputational risk.
3. Handle a large caseload, calculate benefit payments, and implement claims management and return-to-work strategies as needed.
4. Communicate approval or denial decisions professionally to clients.
5. Handle sensitive information carefully to maintain confidentiality.
6. Engage effectively with team members, stakeholders, and partners throughout the claims process.

What will you need to succeed?

Must-have:

• Post-secondary education, preferably in healthcare or related fields, or equivalent work experience.
• Fluency in English, both oral and written.
• Strong analytical, decision-making, and multitasking skills.
• Excellent customer service and communication skills, with empathy and professionalism, especially when dealing with emotional or mental health clients.
• Ability to work independently, managing time and problems effectively.
• Capability to meet technological and confidentiality requirements (private space, internet, etc.).

Nice-to-have:

• Ability to manage change effectively.
• Experience in disability claims, especially in group disability.

What's in it for you?

We foster growth through challenge, innovation, and teamwork, aiming to deliver trusted advice that helps clients and communities thrive. Our benefits include flexible work arrangements, career development, competitive pay, and tools to support your growth, including advanced software tools. We value diversity and inclusion, supporting a respectful and collaborative workplace.

Job Details:

• Location: Meadowvale Business Park, 6880 Financial Dr, Mississauga, Canada
• Work hours: 37.5/week
• Employment: Full-time, Regular
• Platform: Insurance
• Posted Date: 2025-07-15
• Application Deadline: 2025-07-31

Note: Applications accepted until 11:59 PM on the day prior to the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we promote an inclusive workplace supporting diversity, respect, belonging, and opportunity for all employees, fostering innovation and professional growth.

Join our Talent Community

Stay informed about career opportunities at RBC by signing up for updates, tips, and events. Discover how we are creating a better future at jobs.rbc.com.