Disability Case Manager II

Co-operators; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading Canadian financial cooperative as a Disability Case Manager II in Calgary, dedicated to enhancing clients’ experiences through effective case management. In this full-time role, you will assess and manage disability claims while collaborating with various stakeholders to ensure compliance and support for claimants. This role offers opportunities for professional growth, flexible working options, and a comprehensive benefits package.

Benefits

Training and development opportunities

Flexible work options

Holistic health programs

Paid volunteer days

Comprehensive total rewards package

Qualifications

• 3-5 years related experience in disability claims management.
• Proficiency in English required; French is an asset.
• Engagement in continuous improvement to meet client expectations.

Responsibilities

• Manage early intervention and long-term disability claims.
• Assess eligibility for benefits and develop case management plans.
• Communicate with claimants, employers, and healthcare providers.

Skills

Critical thinking

Communication skills

Team collaboration

Education

Post secondary degree in Kinesiology, Psychology, or related discipline

Associate, Life and Health Claims (ALHC) designation

Job description

Join to apply for the Disability Case Manager II role at Co-operators

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Join to apply for the Disability Case Manager II role at Co-operators

Company : CLIC

Employment Type : Temporary Full-Time (12 months)

Language : English is required, French is an asset.

Additional Information : This / these role(s) is / are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Disability Case Manager II adjudicates and independently manages early intervention, short term and / or long-term disability claims including claims of a complex nature. This involves assessing eligibility for disability benefits, developing case management plans, initiating and implementing interventions to minimize claim durations and calculating, authorizing and issuing disability benefits. This requires communication with claimants, employers, third party treatment providers and physicians, as well as lawyers, third party administrators and brokers.

How You Will Create Impact

• Review all documentation received including application forms, medical information, employment information and items from other insurers such as WCB and motor vehicle carriers.
• Triage claims as necessary to assess rehabilitation potential and to develop case management plans.
• Interview claimants and employers by telephone prior to making claim decisions.
• Proactively manage claims with the objective of minimizing disability periods and successfully returning claimants to work.
• Utilize the available resources to ensure appropriate diagnosis and treatment.
• Ensure compliance with recommendations and participation with rehabilitation interventions.
• Initiate assessments such as independent medical examinations, functional capacity examinations or surveillance when necessary.
• Clear and comprehensive ongoing written and verbal communication with claimants, employers, physicians, treatment providers, internal staff, brokers, third party administrators, lawyers and other parties such as WCB and CPP.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

To Join Our Team

• Post secondary degree in Kinesiology, Psychology, Disability Management or a related discipline an asset.
• Associate, Life and Health Claims (ALHC) designation an asset.
• 3-5 years related experience.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Health Care Provider

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