Disability Case Manager II

Co-operators; Calgary; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated Disability Case Manager II. In this pivotal role, you will assess claims, develop case management plans, and ensure compliance with rehabilitation recommendations. Join a team that values continuous improvement and client satisfaction, while enjoying flexible work options and a supportive culture focused on holistic well-being. This is an exciting opportunity to contribute to a sustainable and resilient society, working alongside passionate colleagues who care about making a difference.

Benefits

Career growth and development opportunities

Flexible work options

Paid time off

Holistic well-being programs

Paid volunteer days

Comprehensive benefits including retirement plans

Health and dental coverage

Mental health support

Employee assistance programs

Qualifications

• 3-5 years of relevant experience in case management.
• Post-secondary degree in a related field is an asset.

Responsibilities

• Review documentation and assess claims for rehabilitation potential.
• Interview claimants and manage claims proactively.
• Ensure compliance with medical recommendations.

Skills

Critical Thinking

Communication Skills

Team Collaboration

Education

Post-secondary degree in Kinesiology

Post-secondary degree in Psychology

Post-secondary degree in Disability Management

Associate, Life and Health Claims (ALHC) designation

Job description

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Talent Acquisition Advisor@ Co-operators, Ex-Amazon, technical recruiter with 8 years of experience

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to a sustainable and resilient society. Our team is essential to delivering this strategy. We prioritize our people, providing a strong culture and development opportunities to thrive and live our purpose. You will work with passionate colleagues who care about you, our clients, and communities.

Our Group Benefits team leads in our markets through service excellence, innovative technology, and products. Influenced by our co-operative values, our experts collaborate with clients to meet their needs.

Role Responsibilities

• Review documentation including application forms, medical info, employment info, and data from other insurers like WCB and motor vehicle carriers.
• Assess claims to determine rehabilitation potential and develop case management plans.
• Interview claimants and employers via telephone prior to making decisions.
• Manage claims proactively to minimize disability periods and facilitate return to work.
• Utilize resources for diagnosis and treatment.
• Ensure compliance with medical and rehabilitation recommendations.
• Initiate assessments such as independent medical exams or surveillance when needed.
• Maintain clear communication with claimants, employers, physicians, and other stakeholders.

Success Factors

• Commitment to continuous improvement and exceeding client expectations.
• Critical thinking skills to identify problems and propose solutions.
• Strong communication skills for clear messaging.
• Team player who shares knowledge to support peers.

Qualifications

• Post-secondary degree in Kinesiology, Psychology, Disability Management, or related field (asset).
• Associate, Life and Health Claims (ALHC) designation (asset).
• 3-5 years relevant experience.
• Proficiency in English; working with non-francophone groups and teams outside Québec.

Benefits

• Career growth and development opportunities.
• Flexible work options and paid time off.
• Holistic well-being programs supporting physical and mental health.
• Paid volunteer days.
• Competitive salary, incentives, and comprehensive benefits including retirement plans, health, dental, disability, and life coverage, mental health support, and employee assistance programs.