Disability Case Manager (EN/FR)

Iaawg; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading financial services provider is seeking a bilingual Disability Case Manager in Toronto, Ontario. The role involves managing disability claims, conducting assessments, and collaborating with various stakeholders. The ideal candidate should possess strong analytical skills, experience in a similar role, and be fluent in both English and French. Competitive compensation with a commitment to diversity and inclusion is offered.

Benefits

Flexibility in work model

Support for diversity and inclusion

Qualifications

• 4 to 5 years of related experience.
• Well organized and able to work in a fast-paced environment.
• Ability to manage multiple deadlines.

Responsibilities

• Process long-term disability claims to determine eligibility for benefits.
• Conduct detailed telephone interviews for pertinent information.
• Develop a case management plan for claims.

Skills

Excellent communication skills

Strong analytical skills

Problem solving ability

Ability to work with minimal supervision

Adaptability and flexibility

Knowledge of occupational health and safety

Fluency in English and French

Education

Post Secondary education in health profession or related field

Job description

Disability Case Manager (EN/FR) page is loaded

Disability Case Manager (EN/FR)

Apply locations Toronto, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: August 22, 2025 (15 days left to apply) job requisition id JR10023625

Job Description

Company Overview
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.

Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Description
Reporting to the Manager, Group Life and Disability Claims, you will be responsible for processing long- term disability claims in order to determine if the participant is eligible for disability benefits while relying on medical reports deemed necessary as well as related policies and procedures. The Case Manager must develop a case management plan for every claim.

• Assess disability claims via telephone to determine eligibility for benefits while providing consideration to medical information and contractual provision
• Conduct detailed telephone interviews to obtain the pertinent medical and non-medical information
• Develop and execute a case management plan
• Assess and identify the non-medical factors and functional limitations which are likely to influence the duration of disability, and facilitate the return to work in collaboration with a rehabilitation team
• Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed
• Communicate with policy holders, participants, health professionals, other services providers as well as various level of government, in writing, by email, telephone, and fax

• Manage difficult calls with dissatisfied and potentially irate callers as a result of a decision that impacts benefit eligibility
• Maintain the participant’s file in the system
• Commit to providing a high level of service
• Actively and proactively manage disability claims and using all sources available including IME’s and other resources available
• Attend meetings with clients and suppliers
• Provide assistance with special projects

Qualifications
• Post Secondary education (health profession, human resources or related field), and 4 to 5 years of related experience
• Excellent communication skills
• Well organized individual with strong analytical skills, excellent problem solving ability, and ability to work with minimal supervision
• Positive attitude, and the ability to work in a fast paced and demanding work environment
• Ability to work with multiple deadlines
• Adaptability and flexibility are necessary in this role
• Knowledge of occupational health and safety and medical terminology
• Must be fully proficient in English and French
• Ability to work in a multifunctional team environment

iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to [e-mail]

Location(s)

Toronto, Ontario

Other Possible Location(s)

Montreal, Quebec

Company

iA Financial Group

Posting End Date

2025-08-22

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.

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iA Among Canada's Best Employers

As a reflection of our employees’ appreciation, iA Financial Group is once again among Canada's Best Employers according to Forbes for 2025, ranking 4th in the insurance sector.

About us

At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.

Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

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