Disability Case Manager

Canada Life Group; Winnipeg; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life in Winnipeg, MB is hiring a Disability Case Manager to proactively manage disability claims (STD, LTD, Life Waiver). You will evaluate medical information, coordinate return-to-work plans, and engage with applicants, employers, and healthcare professionals to drive timely outcomes.

The role requires strong communication, organizational skills, and the ability to work both independently and within a team.

Qualifications

• Experience or training in health and wellness, disability and life or health insurance, injury claims.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player with ability to work independently.
• Tech savvy and adaptable to new programs/systems.
• Bilingualism in French and English is an asset.

Responsibilities

• Proactively manage assigned disability claims (STD, LTD and Life Waiver) by evaluating medical information and job duties.
• Evaluate disability extent through verbal and written communication with applicants, employers, physicians, and lawyers.
• Make decisions based on overall assessment of each claim.
• Implement return-to-work programs and coordinate with employers.
• Coordinate health care coordination and rehabilitation to meet employability goals.

Skills

Disability claims handling

Client communication

Decision making

Team player

Bilingual: French & English

Security clearance readiness

Education

Experience in health/disability claims

Job description

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We are looking for a Disability Case Manager in Winnipeg, MB.

In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

What you will do:

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

What you will bring:

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access toProtected Binformation, assets or work sites as outlined by the Government of Canada website.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canad a Life over the next few months.

The base salary for this position is between $60,000 - $89,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

#LI-Hybrid

Requisition ID: 6120

Category: Claims Management

Location

Winnipeg, MB, CA

Date: Sep 18, 2026