Disability Case Manager

Manulife Financial; Ontario; Hybrid; CAD 50,000 - 85,000; Full time

Job summary

A leading financial service provider is seeking a Disability Case Manager for a remote role. You will support plan members across Canada by managing cases of illness recovery and return to work. Ideal candidates should have bilingual skills, a background in healthcare, and strong analytical abilities. The role offers competitive pay and benefits, emphasizing a flexible work environment.

Benefits

Health insurance

Dental insurance

Wellness benefits

Paid time off

Retirement plans

Qualifications

• Ability to make decisions under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in a health-related field is advantageous.

Responsibilities

• Proactively manage a dedicated caseload according to service level agreements.
• Assess claims based on barriers and develop positive relationships with stakeholders.
• Write letters conveying benefit-related information effectively.

Skills

Bilingualism (English and French)

Critical thinking

Analytical skills

Telephonic communication skills

Organizational skills

Emotional intelligence

Education

Post-secondary diploma or equivalent

Bachelor’s degree in healthcare

Job description

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and handle your daily tasks effectively. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team identify the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities:

1. Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
2. Respond to emails and telephone calls in a timely manner, managing daily administrative tasks.
3. Assess claims based on contractual, medical, and vocational barriers.
4. Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or resolution.
5. Write letters to communicate benefit-related information based on analytical reasoning.
6. Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members, including delivering difficult claims decisions.

Qualifications:

• Bilingualism (English and French) is an asset; ability to communicate in both languages to support clients outside Quebec.
• Post-secondary diploma, CEGEP (DEC or DEP), bachelor’s degree in healthcare, or equivalent work experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in a health-related field is advantageous.
• Comfortable handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

When you join our team:

• We’ll empower you to learn and grow your career.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are prioritized.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and HongKong:

Manulife Financial is a leading international financial services provider dedicated to helping people achieve "easy investing and wealth management, and enjoy a prosperous life." To learn more, visit https://www.manulifeim.com/institutional/tw/en.

Manulife is an Equal Opportunity Employer:

We embrace diversity and are committed to attracting, developing, and retaining a diverse workforce that reflects our clients and communities. We ensure fair hiring, retention, promotion, and compensation practices regardless of race, ethnicity, gender, age, family status, disability, or other protected factors. Our HR team provides reasonable accommodations during the application process. For assistance, contact [e-mail].

Location: Ontario, Canada — Full-time remote work

Working Arrangement: Remote

Salary Range: CAD 50,700 - CAD 84,500. If applying outside primary location, contact [e-mail] for local salary info. Actual salary depends on market, geography, and experience. Benefits include health, dental, mental health, vision, disability, life, and AD&D insurances, wellness benefits, retirement plans, and paid time off.