Disability Case Manager

Sun Life Financial; Edmonton; On-site; CAD 58,000 - 97,000; Full time

Job summary

An impactful healthcare organization is seeking a Group Disability Claims Manager in Edmonton. This role focuses on assessing disability claims, leading recovery planning, and leveraging data-driven insights to enhance client outcomes. Candidates should possess a relevant degree and experience in disability case management, along with strong analytical and crisis intervention skills. The company offers competitive compensation and a supportive work culture emphasizing diversity and inclusion.

Benefits

Comprehensive training program

Competitive compensation

Wellness programs

Opportunities for career growth

Qualifications

• 3+ years of professional experience in disability case management.
• Strong analytical and decision-making skills.
• Resilience and adaptability in fast-paced, emotionally complex situations.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance).
• Lead recovery planning by identifying medical and non-medical factors.
• Use data and analytics to inform decisions and identify trends.

Skills

Emotional Intelligence

Crisis Intervention

Strategic Thinking

Rehabilitation Techniques

Data Analysis

Negotiation

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Bachelor’s degree in Healthcare, Kinesiology or Business
• 3+ years of professional experience in disability case management
• Demonstrated strength in these key skills:
  - Emotional Intelligence
  - Crisis Intervention
  - Strategic Thinking
  - Rehabilitation Techniques
  - Data Analysis
  - Negotiation

What You Need to Succeed

• Strong analytical and decision-making skills
• Resilience and adaptability in fast-paced, emotionally complex situations
• Comfort with digital tools and multiple platforms
• A collaborative, team-first mindset

Why Join Us?

• A comprehensive training program and continuous learning opportunities
• A supportive, inclusive, and purpose-driven culture
• Competitive compensation, benefits, and wellness programs
• Opportunities for career growth and internal mobility
• A chance to make a real difference in people’s lives

Curious about the role?

Follow a day in the life of a Sun Life DCM: [LinkedIn Post](https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop )

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 97,000/97 000

Job Category:

Claims - Life & Disability

Posting End Date:

01/08/2025