Disability Case Manager

Manulife; Canada; Remote; CAD 50,000 - 85,000; Full time

Job summary

A leading financial services provider is looking for a Disability Case Manager to support plan members in Canada. This remote role requires strong telephonic communication skills and the ability to make critical decisions regarding disability claims. Ideal candidates will be bilingual and have a background in healthcare. The position offers a salary range of $50,700 to $84,500 CAD and benefits, including health and wellness programs.

Benefits

Health insurance

Dental insurance

Mental health benefits

Retirement plans

Paid time off

Qualifications

• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in a health-related field is advantageous.

Responsibilities

• Proactively handle a dedicated caseload in compliance with service level agreements.
• Assess claims based on contractual, medical, and vocational factors.
• Develop positive relationships with plan sponsors and members.

Skills

Bilingualism English and French

Excellent organizational skills

Critical thinking

Telephonic communication skills

Education

Post-secondary diploma or bachelor's degree in healthcare

Job description

Overview

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities

• Proactively handle a dedicated caseload in compliance with service level agreements and turnaround times.
• Action daily administrative tasks including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational factors.
• Develop positive relationships with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution.
• Write letters communicating pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims decisions.

Qualifications

• Bilingualism English and French is an asset; if in Québec, proficiency in both languages may be required to support clients from various provinces outside of Quebec.
• A post-secondary diploma, DEC/DEP or bachelor’s degree in a healthcare program or equivalent work experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in a health-related field is advantageous.
• Comfortable handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills.

Working with Us

• We’ll empower you to learn and grow the career you want.
• We’ll support you in a flexible environment with emphasis on well-being and inclusion.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit our story page at: https://www.manulife.com/en/about/our-story.html

Equal Opportunity

Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination based on protected characteristics. A Human Resources representative will assist with reasonable accommodation during the application process. To request accommodation, contact [e-mail].

Salary and Location

Referenced Salary Location: CAN, Ontario - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between $50,700 CAD - $84,500 CAD. If applying outside primary location, contact [e-mail] for salary range for your location. Actual salary varies by market conditions and factors. Eligible employees may participate in incentive programs.

Benefits

Manulife offers health, dental, mental health, vision, disability, life and AD&D insurance, adoption/surrogacy and wellness benefits, retirement plans, and PTO including holidays, vacation, personal and sick days, plus statutory leaves. For U.S. applicants, contact [e-mail] for U.S.-specific PTO information.