Disability Case Management Specialist - #2025-10486 (reqID)

DynaCare Inc; Brampton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Disability Case Management Specialist to join their dynamic team. This role offers the chance to make a tangible impact on the lives of employees by managing disability claims and ensuring compliance with relevant legislation. You will work closely with various stakeholders, providing expertise and support throughout the claims process. The company is known for its commitment to employee wellness and offers a hybrid work environment, making it an ideal place for those looking to grow their careers while making a difference. If you are passionate about health and wellness, this opportunity is perfect for you.

Benefits

Health and Wellness Benefits

RRSP Match Benefits

Employee Stock Purchase Program

Internal Mobility Opportunities

Qualifications

• 3 to 5 years of experience in disability management.
• Strong understanding of Workers Compensation and return to work principles.

Responsibilities

• Manage short-term and long-term disability claims effectively.
• Collaborate with third parties on case management and reporting.
• Conduct trend analyses and provide insights on absences.

Skills

Disability Management Knowledge

Legislation Understanding

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Organizational Skills

Customer-Focused Approach

Education

Undergraduate Degree in Human Resources

Undergraduate Degree in Health Sciences

Certified Disability Management Professional (preferred)

Tools

Microsoft Office (especially Excel)

Job description

Job Posting: Disability Case Management Specialist

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Disability Case Management Specialist?

As a Disability Case Management Specialist, you will be accountable for processing and coordinating all activities relating to occupational and non-occupational absences including workers compensation, short-term, and long-term disability claims. Execute, provide advice and case management expertise to employees, managers, HR colleagues and third-party providers. Provide various reports and trend analysis on absences.

Status: Contract Full Time – 18 months

Work Style: Hybrid

Location: 115 Midair Court, Brampton, ON

Internal Posting Deadline: May 12, 2025, at 5:00 p.m. (EST)

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Provide active case management of short-term and long-term disability claims, and Workers’ Compensation claims, working in collaboration with third parties (e.g., insurers, disability claims vendors, Workers Compensation representatives), Managers, Human Resources and Employees
• Responsible for gathering required information, completing and submitting required forms; and ensuring that disability programs are effectively managed within company guidelines and legal parameters
• Ensure accurate and timely tracking of case information and communication of decisions
• Work with managers and applicable third party on root cause analysis of occupational and non-occupational incidents.
• Conduct and review investigation reports and communicate trends to Health and Safety
• Support collaborative return to work planning with managers and HR representatives, minimizing lost time and ensuring program effectiveness (e.g. review of functional abilities forms, review requests for modified duties, etc.)
• Conduct return to work screening conversations and follow-up on associated plans for various absences (e.g. Return from absences related to Covid, Occupational and Non-Occupational absences, etc.)
• Provide regular reporting and conduct trend analyses (e.g. Disability Absence Trend Reports, Joint-Health and Safety Scorecards, Motor Vehicle Accidents Reports, NEER and Cost Statements, etc.)
• Proactively identify areas of opportunity, develop and conduct training presentations related to disability management
• Remain current with respect to best practices and legislation impacting disability management
• Conduct work as assigned related to the company benefits program
• Perform and participate in other department related programs and initiatives as required

What YOU bring to the role:

• Comprehensive knowledge of disability management (occupational and non-occupational) program principles and practices
• Strong understanding of related legislation pertaining to disability management, Workers Compensation, return to work and accommodation, etc.
• Undergraduate degree in Human Resources or Health Sciences
• Certified Disability Management Professional designation is preferred (or work in progress towards designation)
• 3 to 5 years related work experience in occupational and non-occupational disability management
• Excellent technical skills with advanced proficiency with Microsoft Office products, especially Excel
• Experience in handling occupational and non-occupational disability cases
• Experience in working with third parties (insurers, Workers Compensation representatives)
• Very strong analytical and problem-solving skills, with superior attention to detail and accuracy
• Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
• Being adaptable and able to work in a fast-paced, changing environment
• Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels, exercising tact, diplomacy and sensitivity
• Ability to build strong working relationships with all stakeholders
• Proven ability to work independently as well as within a team environment
• A positive, “can do” attitude with a very strong customer-focused approach and the ability to deal with challenging situations in a timely manner with integrity, empathy and sincerity

Working conditions:

• Normal office environment

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.