Director, Wireless BI

Rogers Communications; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading company in telecommunications is seeking a Director of Wireless BI to spearhead analytics and external reporting for wireless subscribers. This leadership role requires a deep understanding of wireless systems and proven experience in data analytics to drive growth and improvements. Join Rogers Communications and play a vital role in shaping strategic decisions through data-driven insights.

Benefits

Up to 50% off Rogers Services

Discounts on Blue Jays Tickets

Discount on wireless accessories

Self-driven career development programs

Homewood employee & family assistance program

Qualifications

• 10+ years of experience in wireless data analytics with knowledge of billing systems.
• Demonstrates leadership and strong analytical skills.
• Experience managing large-scale cross-functional projects.

Responsibilities

• Own methodology for external wireless subscriber reporting and related metrics.
• Ensure data integrity in wireless BI reporting frameworks.
• Identify opportunities for subscriber growth and cost efficiencies.

Skills

Analytical Skills

Leadership

Results-Oriented

Education

University Degree in Data Analytics or Computer Science

Tools

Tableau

Microsoft Azure

Job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Senior Director of BI and ERP, the Director of Wireless BI will lead external reporting and governance, along with analytics, around Wireless subscribers in addition to IBRO/IBNO management. The successful candidate will have an understanding of V21 data and a proven track record in leading change implementation.

What you'll be doing:

1. Own the methodology/definitions for KPIs used for external wireless subscriber reporting and related metrics; work with key stakeholders for alignment as needed
2. Ensure data integrity and accuracy across all wireless BI reporting frameworks, recognizing its critical role in reliable decision-making, governance, and external subscriber reporting
3. Communicate methodology, definitions and ensure alignment across organization where appropriate
4. Provide regular updates to Directors and VP stakeholders
5. Provide governance around subscriber and Postpaid IBRO framework and databases for all wireless teams
6. Lead the design, development and rollout of Chatr IBNO framework and data for all wireless teams
7. Drive the platform for 'one-source of the truth', working with cross-functional teams for alignment
8. Establish methodology for new metrics or scope used in BI Tools, including alignment with Finance and cross-functional leaders
9. Implement process improvements balancing business objectives, project costs, and timelines
10. Identify opportunities for subscriber growth, revenue growth, and cost efficiencies

What you have:

• Deep understanding of Rogers Wireless and Connected Home systems
• 10+ years of experience in Wireless data analytics with knowledge of billing system source data (Postpaid and Prepaid)
• Strong analytical skills to handle ambiguity and make sound decisions
• Demonstrates Rogers values and leads by example
• Results-oriented with integrity
• Experience delivering large-scale cross-functional projects, balancing technical and business insights, and gaining team alignment
• University Degree in data analytics, computer science, or related field
• Familiarity with Microsoft Azure is a plus
• Experience with Tableau or similar BI visualization tools

What's in it for you?

We invest in our people and their growth, offering resources, development programs, discounts, and perks such as:

• Up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, 20% discount on wireless accessories
• Company matching contributions to charities

Growth & Development Opportunities:

• Self-driven career development programs (e.g., MyPath)
• Priority in applying to internal roles (Rogers First)

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioral Therapy (CBT) & virtual therapy sessions
• Low/no-cost fitness memberships with virtual classes

Our commitment to environment and diversity:

• Environmental protection initiatives
• Diversity and inclusion with employee resource groups supporting various equity-deserving groups

To protect our people, a pre-employment background check, including criminal, credit, and driver checks if applicable, will be conducted.

Schedule: Full-time
Shift: Day
Location: 1 Mount Pleasant, Toronto, ON
Travel: Up to 10%
Background checks required: Criminal Record and Credit Check

At Rogers, diversity and inclusion are core to our success. We consider all applicants and support candidates with disabilities throughout the recruitment process. Please contact our recruiters to discuss accommodations. For questions, visit our Recruitment Process FAQ.

Posting Notes: Corporate