Director, Technology Strategy and Innovation

OMERS / Oxford Properties Group; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A prominent pension fund based in Toronto is seeking a Director of Customer Success and Innovation to enhance relationships between Data & Technology and internal units. The role focuses on aligning technology with business objectives and driving innovation. Candidates should have extensive experience in technology leadership and proven success in influencing stakeholders. A hybrid work model is being promoted with in-office presence required at least 4 days a week.

Qualifications

• 10+ years of leadership experience in technology.
• Experience with investment teams preferred.
• Proven ability to influence senior stakeholders.

Responsibilities

• Act as a trusted advisor to internal business units.
• Lead and mentor a high-performing team.
• Develop shared oversight of technology delivery.

Skills

Building trust-based relationships

Influencing technology outcomes

Navigating ambiguous situations

Collaboration

Strategic thinking and problem-solving

Education

Bachelor's degree in a relevant field

MBA or advanced degrees preferred

Tools

Data and analytics technologies

AI platforms

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive, embracing diversity of thought, expertise, and experience. Personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic, and sustainable pension plan, with a global presence from Toronto to London, New York, Singapore, Sydney, and other major cities across North America and Europe. We prioritize our 600,000+ members, placing their best interests at the core of our actions.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Reporting to the Vice President of Customer Success and Innovation, the Director will strengthen the relationship between Data & Technology (D&T) and internal business units. This role focuses on driving business value through strategic alignment, fostering innovation, and delivering impactful technology solutions. The Director acts as a key engagement lead, ensuring D&T initiatives meet internal customer needs and deliver measurable outcomes.

We seek an individual skilled in building trust-based relationships and influencing technology outcomes across diverse stakeholder groups. The Director must demonstrate strong interpersonal and communication skills, align technology with business objectives, and have a proven track record of delivering results through collaboration. The role often involves navigating ambiguous situations with an innovative mindset—identifying forward-looking opportunities and complex challenges.

We believe that time in the office is important for OMERS and Oxford, our employees, and the work we do for our pension members. Our hybrid work guideline requires teams to come to the office at least 4 days per week.

Key Responsibilities:

1. Strategic Partnership & Customer Success

• Act as a trusted advisor to internal business units, understanding their strategies, priorities, and challenges.
• Collaborate with technology and business teams to develop and execute customer-centric technology roadmaps.
• Advocate for D&T programs, ensuring alignment with customer goals.
• Anticipate technology implications of business strategies and advise technology teams accordingly.
• Establish scalable engagement models that deliver value and enhance relationships between D&T and internal customers.
• Develop shared oversight of technology delivery, value, and risks with technology and customer teams.
• Lead strategic initiatives, orchestrating cross-team collaboration to deliver business value.

Leadership

• Lead and mentor a high-performing team of customer success and innovation professionals.
• Foster a culture of collaboration, innovation, and continuous improvement within D&T.
• Demonstrate transparency and champion communication and collaboration aligned with organizational values.
• Provide strategic direction, coaching, and professional development for team members.
• Contribute thought leadership through innovative ideas and insights that shape strategic direction.

Collaboration

• Build and nurture strong relationships with the Data and Technology Leadership Team (DTLT) and other stakeholders.
• Support leadership in developing technology operating and interaction models.
• Serve as an intake point for new initiatives and escalations.
• Coordinate technology teams across the organization to deliver cohesive solutions.
• Share learnings to drive continuous improvement and operational effectiveness.

Technology & Innovation

• Develop a strong understanding of internal and external technology capabilities.
• Advise on leveraging technologies for initiatives.
• Identify and drive innovation initiatives to enable growth, efficiency, and better decision-making.
• Assess the business impact of emerging technologies, especially in data and analytics.

Qualifications:

• Bachelor's degree in a relevant field; advanced degrees (MBA, Technology, Investment) preferred.
• 10+ years of leadership experience in technology, with a focus on data and analytics.
• Experience supporting or working within investment teams (capital or private markets) preferred.
• Proven success in technology business partnering or strategic roles.
• Strong understanding of data, analytics, AI platforms, and emerging technologies.
• Proven ability to influence senior stakeholders and drive aligned technology outcomes.
• Exceptional leadership, communication, and relationship management skills.
• Ability to navigate complex issues with sound judgment and resilience.
• Strategic thinking and problem-solving skills.
• Effective team management through change.

We value in-office presence for OMERS and Oxford, emphasizing our commitment to our employees and pension members. Our hybrid work policy requires teams to work in the office at least 4 days per week.

As one of Canada's largest defined benefit pension plans, we foster a people-first culture reflecting our communities and members. We are committed to an inclusive, barrier-free recruitment and employee experience, supported by Employee Resource Groups, our Purpose@Work committee, and recognition programs.

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