Director, Technology Services - Full Time Regular - Markham Stouffville Hospital

Oak Valley Health; Canada; On-site; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Director of Technology Services to lead their IT infrastructure and operations. This pivotal role involves driving innovation and operational excellence within the Digital Health portfolio, ensuring optimal system performance that enhances patient care. The ideal candidate will possess extensive experience in technology operations, particularly in a healthcare setting, and will be responsible for developing forward-thinking strategies, managing budgets, and leading diverse IT teams. Join a passionate organization dedicated to providing high-quality patient-centered care and be part of a team that values respect, trust, and collaboration.

Qualifications

• 10+ years in technology infrastructure operations, with 3+ years in healthcare IT leadership.
• Strong experience in managing IT budgets and resource allocation.

Responsibilities

• Develop and execute a digital strategy aligning tech initiatives with organizational goals.
• Oversee IT systems management ensuring high availability and optimal performance.

Skills

Leadership

Communication Skills

Critical Thinking

Team Building

Negotiation Skills

Problem Solving

Organizational Skills

Strategic Planning

Education

Bachelor’s degree in Computer Science

Master’s degree preferred

ITIL or PMP certification

Cisco certificate (CCNA, CCNP, CCIE)

Microsoft certificate (Azure, Security, Enterprise Admin)

Cybersecurity certificate (CISSP)

Tools

Cloud Platforms

Data Centers

IT Infrastructure Management Tools

Cybersecurity Frameworks (NIST)

Job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage.
• You are a patient and/or client centered individual who performs at an exemplary standard.
• You are a team player with excellent communication, critical thinking and prioritization skills.

What We Need:

The Director, Technology Services is a senior leadership role within the Digital Health portfolio responsible for the delivery of all IT infrastructure systems, related security operations, desktop support and Service Desk services. The Director will drive innovation and operational excellence, ensuring optimal system performance and an exceptional user experience that directly supports hospital operations and enhances patient care.

Responsibilities include:

• Develop and execute a forward-thinking digital strategy that aligns technology initiatives with the organization's vision and priorities.
• Lead the design and long-term planning of scalable IT infrastructure, including networks, servers, cloud platforms, and data centers, ensuring readiness to adopt emerging technologies.
• Lead the development and management of technology budgets, ensuring cost-effective investments that support strategic IT goals.
• Lead and manage IT teams, fostering a culture of collaboration, innovation, and professional development.
• Oversee the day-to-day management of critical IT systems, ensuring high availability, optimal performance, and rapid scalability to meet evolving hospital demands.
• Establish robust cybersecurity controls and operational procedures to ensure compliance with corporate cybersecurity framework and policies.
• Direct and monitor cybersecurity measures, including threat detection, incident response, and vulnerability management, to maintain a secure operating environment.
• Manage and continuously improve the end-user support services, ensuring the Service Desk and desktop support teams provide timely and effective technical resolution.
• Build strong relationships with clinical, administrative, and other teams to ensure that technology solutions meet their needs.
• Promote a customer-focused mindset across all technical support functions, prioritizing user experience and fostering an environment where feedback drives continuous improvement.
• Champion continuous improvement initiatives by exploring new directions in AI, automation and interoperability, fostering an environment of proactive digital transformation.
• Serve as the chair and/or members of relevant corporate governance committees.
• Collaborate with SHINE partners, Meditech Collaborative, Ontario Health Teams (OHT), and other external partners.

What you bring to the role:

• Minimum 10 years’ experience in technology infrastructure operations services roles.
• Minimum 3 years’ experience in IT Operations or IT services leadership roles in healthcare required.
• Bachelor’s degree in Computer Science, Information Technology or related fields required, Masters degree preferred.
• ITIL or PMP required.
• Cisco certificate: CCNA, CCNP, or CCIE.
• Microsoft certificate: Azure, Security or Enterprise Administrator preferred.
• Cybersecurity certificate: Certified Information System Security Professional (CISSP) or equivalent preferred.
• Strong working experience in leading IT infrastructure and service delivery in an acute care hospital.
• Deep understanding of modern IT architectures, including networks, cloud platforms, data centers, and emerging technologies.
• Strong working experience in implementing the National Institute of Standards and Technology (NIST) Cybersecurity Framework in healthcare.
• Strong working experience in managing large budgets, resource allocation, and cost-benefit analysis to support strategic IT investments.
• Demonstrated ability to effectively inspire, mentor, and lead diverse teams, fostering a culture of collaboration and continuous improvement.
• Strong leadership, team building and highly developed organizational skills with a track record of achieving results.
• Excellent in building and nurturing relationships across various departments, and serving as a liaison between technical teams, hospital leadership, and external vendor.
• Excellent oral and written communication skills, including strong negotiation and conflict resolution skills.
• Highly developed and innovative critical thinking skills with the ability to conceptualize, analyze and problem solve.
• Demonstrated experience with organizational change and improvement initiatives.
• Excellent decision-making, strategic planning experience and evaluation skills.
• Strong organizational skills to plan and coordinate various activities and manage competing priorities and balance multiple, disparate tasks.

Work Schedule:

Full-time, Management Position. Please note schedules may change due to operational needs.

Compensation:

BAND B
Range: $73.80 - $96.31

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.