Director Technology Services - Competition ID: 4842

Kwantlen Polytechnic University; Surrey; Hybrid; CAD 114,000 - 175,000; Full time

Benefits offered by this job

Extended health and dental benefits

Health spending account

Generous vacation package

Tuition waiver

Job summary

Kwantlen Polytechnic University seeks a Director, Technology Services to lead its Information Technology portfolio. You will drive enterprise infrastructure modernization, cloud adoption, and security while managing a diverse team across campuses.

Reporting to the CIO, you will shape multi-year roadmaps, disaster recovery, and capital budgets, partnering with academic and administrative leadership to advance the university’s mission.

Qualifications

• Bachelor’s degree in computer science or information technology is required.
• Minimum 12 years of progressive IT experience with 7+ years in senior technology leadership.
• Experience leading a service desk and in a post-secondary/public sector preferred.
• Strong governance, budgeting, and vendor-management capabilities.

Responsibilities

• Provide strategic and operational leadership across enterprise technology services.
• Lead modernization initiatives for networks, data centers, and cloud platforms.
• Collaborate with academic and administrative leaders to align IT with institutional goals.

Skills

Enterprise infra modernization

Cloud adoption

Leadership & mentoring

Budget management

Vendor management

Strategic planning

Stakeholder collaboration

Education

Bachelor’s degree in computer science or information technology

IT leadership experience (senior)

Experience with VDI/enterprise desktop environments

ITIL certification (asset)

Tools

AWS

Azure

VDI

Job description

Kwantlen Polytechnic University (KPU) is Canada’s only polytechnic university, proudly serving the South Fraser region for more than 40 years. With campuses in Surrey, Richmond, Langley, and Cloverdale, KPU is deeply connected to the communities it serves and to the diverse cultures, backgrounds, and lived experiences of its students. Through academic excellence, applied learning, innovation, and strong industry and community partnerships, KPU prepares students for meaningful futures.

As an open-access university, KPU is powered by the people who live and work here. We believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity, inclusion, reconciliation, and respectful relationships. As one of BC’s Top Employers, KPU is dedicated to fostering a supportive, inclusive, and engaged workplace where employees feel valued, connected to purpose, and empowered to make an impact.

We invite you to explore your next career opportunity at KPU and discover how your work can contribute to a university where thought truly meets action.

Competition ID: 4842

Internal Closing Date: Open Until Filled

External Closing Date: Open Until Filled

# of Openings: 1

Salary Information: 14 - Administrative Salary Grid - $114,071 to $174,909

Employment Type: Permanent Full Time

Workplace Type: Hybrid

Travel Frequency: Frequent travel between campuses is required.

Employee Group: Administration/Management

Days of Work (BCGEU):

Hours of Work (BCGEU):

Hours per Week (BCGEU):

We are currently seeking a Director, Technology Services to join our Information Technology team.

Job Overview

Reporting to the Chief Information Officer, the Director provides strategic and operational leadership across a broad portfolio of enterprise technology services, including network infrastructure, cloud platforms, data centres, enterprise computing, audiovisual technologies, and end-user support. Leading a team of managers and technical professionals, the Director fosters a collaborative, high-performing environment focused on continuous improvement, operational efficiency, and exceptional service delivery.

As a key member of KPU's IT leadership team, the Director plays an integral role in shaping and executing long-term technology strategies, advancing infrastructure modernization, and identifying opportunities to enhance the reliability, security, and effectiveness of university-wide systems. Working closely with academic and administrative leaders, the Director translates institutional priorities into innovative, sustainable technology solutions while overseeing strategic planning, disaster recovery, resource management, and operational and capital budgets.

This role offers the opportunity to shape KPU’s technology landscape, strengthen operational excellence, and drive strategic initiatives that support the university’s long-term goals.

At KPU, you'll be part of a purpose-driven environment that values innovation, continuous learning, work-life balance, and employee well-being. If you're a forward-thinking technology leader who thrives on building high-performing teams, driving meaningful change, and making a lasting impact, we'd love to hear from you!

Education And Experience

• Bachelor’s degree in computer science or information technology;
• A minimum of 12 years of progressive IT experience, with at least 7 years in a senior technology leadership capacity;
• Minimum 2-years' experience leading a service desk team.
• Experience working within a post-secondary or public sector environment is preferred.
• Experience managing enterprise desktop computing environments including laptops, desktops, and Virtual Desktop Infrastructure (VDI);
• Strong experience in developing, executing, and maintaining multi-year technology roadmaps aligned to institutional strategic plans;
• Practical experience in datacenter, systems, and enterprise network architecture, operations, and lifecycle management, leveraging best practices and tools, including major cloud providers (e.g., AWS, Azure, or equivalent);
• Information Technology Infrastructure Library certification is an asset;
• Or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Demonstrated experience leading enterprise infrastructure modernization initiatives, including cloud adoption, cybersecurity best practices, and operational transformation.
• Proven success deploying, managing, and evolving enterprise infrastructure technologies, including networks, data centers, storage, servers, and audiovisual systems.
• Knowledge and experience in managing telecommunications technologies in an enterprise environment.
• Familiarity with Audio-Visual technologies within enterprise environments.
• Strategic and forward-looking thinker with a demonstrated ability to develop and implement innovative technology solutions that align with long-term institutional objectives.
• Strong leadership and team-building capabilities, with proven success leading, motivating, and mentoring high-performing teams within unionized or public sector environments.
• Expertise in high availability system design and operations, ensuring the continuity and resilience of mission-critical services and systems.
• Skilled in complex contract negotiation, vendor management, performance monitoring, and overseeing service agreements.
• Expertise in developing business cases, forecasting financials, and budget management.
• Exceptional organizational and project oversight skills, including resource allocation, and timeline control across large, multi-stakeholder initiatives.
• Excellent verbal, written, and interpersonal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and executive leadership.
• Demonstrated ability to build collaborative relationships, influence decision-making, and foster cross-functional alignment across academic, administrative, and internal IT teams.
• Ability to manage multiple competing priorities effectively.
• Commitment to continuous improvement, innovation, and leading transformational initiatives that enhance technology service delivery, efficiency, and institutional success.
• Ability to travel between campuses is required.

Competencies

• Leadership: KPU employees inspire, coach, mentor, and support students, employees and KPU as a whole in achieving objectives.
• Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
• Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
• Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.

Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.

Total Rewards

As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter‑campus transportation, and more!

Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time.

Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards.

Note to Applicants

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at [e-mail].

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.

We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.