Director Technical Delivery Lead / Directeur / trice donnes et analytiques

KPI Digital; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading solution provider in Business Analytics seeks a Technical Delivery Manager to lead projects, manage customer relationships, and drive innovative solutions. The ideal candidate will have extensive experience in analytics and cloud migration, with strong leadership and communication skills. Join a supportive culture with a hybrid work environment and attractive compensation.

Benefits

Gym Access

Flexible Fridays

Office Snacks

Attractive Compensation Package

Qualifications

• 10+ years of experience in Analytics, Data Integration, and Cloud Migration.
• Experience in Manufacturing sector is a major asset.
• Excellent communication skills in English and French.

Responsibilities

• Formulating and executing strategy and operational responsibilities.
• Leading project kick-offs and ensuring customer satisfaction.
• Identifying new business opportunities within existing accounts.

Skills

Leadership

Communication

Data Strategy

Problem Ownership

Adaptability

Education

University Degree

Tools

Microsoft Cloud

Job description

KPI Digital is a leading solution provider of Business Analytics and Digital Marketing / Analytics. With over 30 years of industry experience, KPI Digital continuously delivers value to clients across North America, serving medium-to-large organizations across various industries including Manufacturing, Banking, Retail, Insurance, and Telco. We assist our customers in transforming their business through multiple use cases supported by a solid data foundation.

KPI Digital is committed to providing excellent value to our growing customer base with innovative solutions and expert services. We are investing heavily in this area and are working closely with our partners (Microsoft, AWS, IBM, Google, and others) to expand our market presence and enhance our solution platforms and service offerings.

To support our growth and strategic objectives, KPI Digital is seeking a Technical Delivery Manager.

The ideal candidate is a high-energy, passionate professional with the following skills and experience:

• 10+ years of experience delivering projects in Analytics, Data Integration, Advanced Analytics, Big Data, and Cloud Migration.
• Deep expertise in data strategy, architecture, governance, cloud architecture, Big Data, reporting, and visualization.
• Experience in the Manufacturing sector is a major asset.
• Proficiency with the Microsoft Cloud platform environment is a major asset.
• Experience managing medium to large projects, focusing on value delivery and project profitability.
• Strong business strategy and execution skills, with experience managing PS income statements (revenue, expenses, profit).
• Leadership skills, including building and motivating skilled teams of consultants.
• Ability to adapt to high levels of change.
• Experience delivering innovative solutions enabled by AI, ML, DL, Optimization, and other advanced technologies.
• Self-starter with the ability to manage customer expectations effectively.
• People management expertise, including developing technical talent.
• Excellent communication skills, capable of interacting with senior technical and business decision-makers as a strategic advisor.
• Willingness and ability to travel to client sites.
• University Degree.
• Experience working with mid-market and large companies in Quebec and North America.
• Excellent communication and presentation skills in English and French.
• Strong ability to quickly learn and adopt new technologies and solutions.

Candidate Responsibilities include:

• Formulating and executing strategy and operational responsibilities.
• Defining and executing customer and project success strategies.
• Maintaining existing customer relationships and developing upsell/cross-sell opportunities.
• Leading project kick-offs, steering committees, and status meetings.
• Ensuring project quality and customer satisfaction, following KPI Digital best practices.
• Managing escalations related to customer satisfaction and project quality.
• Identifying new business opportunities within existing accounts.
• Fostering collaboration with business partners.

Support for Pre-sales & Sales:

• Acting as a subject-matter expert on implementation methodologies and success factors.
• Supporting pre-sales presentations, workshops, and assessments.
• Aligning with the team on solution offerings.

Internal HR and Team Development:

• Attracting and retaining new analytics talent through industry reputation.
• Streamlining resource allocation across projects.
• Mentoring and guiding analytics consultants.
• Participating in strategic planning to maximize team efficiency and skill development.

What makes you successful here?

• Accountability for problem ownership from design to implementation.
• Bias for action and pragmatic solutions.
• Ability to operate effectively at various levels of abstraction.
• Excellent communication skills, capable of explaining complex topics to non-technical audiences.
• Adaptability and flexibility in navigating ambiguity.
• Desire to grow within a professional network of high-profile clients and colleagues.
• Full-time, permanent employment (40 hours/week).
• Hybrid work environment (remote and office).
• Attractive compensation package, including salary, bonus, insurance, and retirement plans.
• Supportive, casual, and family-like company culture with perks such as gym access, flexible Fridays, and office snacks.