Director, Student Conduct and Care

Director, Student Conduct and Care

Status: Full Time
Hours: Monday – Friday, 35 hours/week
Home Campus: Fennell (hybrid work arrangements available)
Rate of Pay: Payband 13 ($122,699 - $153,374 per year)
Posting Date: April 17th, 2025
Closing Date: May 1st, 2025, at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Registrar and Senior Director Strategic Enrolment Management, the Director, Student Conduct and Care provides leadership to a portfolio encompassing case management services, student conduct administration, human rights, sexual violence prevention and response, and student complaint resolution. This role also serves as the co-chair to the Behavioural Intervention Team ensuring a coordinated approach to student support and campus safety.

The incumbent provides strategic leadership and oversight of the Student Rights and Responsibilities Office, ensuring a commitment to community standards, accountability, and student well-being. This role upholds fair and equitable practices that support student learning while maintaining the rights and responsibilities of the Mohawk College community.

The portfolio is responsible for aligning with Mohawk College’s mission, values, and policies, as well as ensuring compliance with relevant legislative requirements. The incumbent leads strategic and programmatic initiatives, manages budget allocations, oversees ministry-mandated reporting, supervises staff, and directs the overall operations of this functional area.

What you’ll be doing:

Operational Leadership

• Oversees cases involving students alleged to be in violation of the Student Code (Student Behaviour policy), harassment and discrimination (Student Human Rights policy), sexual violence (Sexual Assault and Sexualized Violence policy) and students electing to engage in a complaint process (Student Complaint procedures) in accordance with other college policies and procedures.
• Engages alternative dispute resolution pathways and responses to encourage restorative and reconciliation practices.
• Ensures that all students engaged in policy processes are treated equitably, inclusively, and fairly, in alignment with sector-specific best practices and the institution’s mission and values.
• Manages staff and advises on, with the potential of leading, complex care or conduct related cases, in accordance with relevant policies and campus partners.
• Assists in the coordination of care and service navigation for students with complex support needs and/or who are engaging in at-risk behaviours.
• Co-chairs the Behaviour Intervention Team (BIT).
• Chairs the Sexual Assault and Sexualized Violence Support Task Force, providing strategy direction and leadership on matters pertaining to sexual violence prevention, awareness and education.
• Oversees the development and implementation of educational programs on gender-based violence prevention and awareness.
• Supports the coordination and collaboration with campus and community organizations to enhance outreach initiatives and resource awareness.
• Leads the Death of a Student and Return to Study protocols alongside relevant campus partners.
• Maintains responsibility for the documentation, retention and compliance practices with the Freedom of Information and Protection of Privacy Act (FIPPA) within the scope of services.
• Analyzes data to identify trends to inform policy, or process and operational changes.

College Partnership

• Provides consultation services for staff, faculty and administration in need of conflict coaching and to aid coordinated care and response efforts.
• Acts as the primary contact with Campus Security and Risk, Legal and Governance Services, providing leadership and expertise in managing complex care cases, offering procedural guidance, developing risk mitigation strategies, and shaping policy development.
• Oversees all Ministry and College Board Reporting requirements.
• Maintains up-to-date knowledge of professional practice standards, including legal and regulatory changes affecting the scope of practice. This includes expertise in areas such as harassment and discrimination, human rights, the Accessibility for Ontarians with Disabilities Act (AODA), sexual and gender-based violence prevention and response, student conduct administration, case management services, and behavioral intervention team standards.
• Develops and maintains positive working relationships with external organizations including social service agencies and protection services within the City of Hamilton in an effort to engage coordinated care efforts and strategic partnerships.
• Maintains memberships in relevant organizations such as NABITA and CACUSS.

Financial, Human Resources and Operational Effectiveness

• Leads the portfolio’s daily operations, human resources management, and overall strategic direction.
• Fosters a workplace culture whereby staff are respected, motivated and valued, ensuring the delivery of high-quality services are in place and effective team collaborations.
• Ensures the provision of professional development and competency-based training.
• Promotes a high level of performance through effective recruiting, selecting, developing, motivating, evaluating, training and development of staff for which incumbent is responsible.
• Manages staff resources and departmental budget administration, including monitoring and projecting expenditures, while ensuring alignment with departmental priorities and the costs of new initiatives.

Other duties as assigned.

What you’ll bring to the role:

• Master’s degree or equivalent in Peace and Conflict Studies, Education, Social Work, Counselling, Psychology, Student Affairs or a related area; or a combination of related education and experience.
• Post graduate certificate, training or professional designation in Mediation, Conflict Resolution, Alternative Dispute Resolution and/or Restorative Justice.
• Training in Violence Threat Risk Assessment, Behavioural Intervention Teams, Restorative or Transformative Justice, Gender Based Violence, Case Management, Student Conduct Administration is an asset.
• Minimum 9 years of professional experience working in a related role; with expertise in evaluating complex, sensitive cases, including sexual violence, harassment and discrimination, and student behaviour, and producing fact-finding reports in line with legal and sector standards and requirements.
• Thorough understanding of issues related to diversity, equity, inclusion, anti-racism, accessibility and cultural competency.
• Expertise in comprehensive student behaviour management, students at-risk, and crisis response, including alternative dispute resolution pathways.
• Extensive training and experience in trauma-informed responses, equity affirming practices and sexual violence response.
• Familiarity with Advocate, by Symplicity, is an asset.
• Ability to communicate sensitive information effectively, while maintaining confidentiality and professionalism in high-stress situations.
• Skilled in synthesizing complex situations, balancing competing priorities, managing ambiguity, and making informed decisions on policy, resource allocation, and risk mitigation.

What we offer:

• Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Annual employee performance incentive program.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk.

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/.